Altigen AltiWare ACM 5.2, Administration Manual

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Chapter 1: Overview
AltiWare ACM 5.2 Administration Manual 11
Individual and System Call Pick Up - allows users to answer a ringing telephone from
another station.
Intercom Call —by pressing #93 on an analog phone, users can make an intercom call
to an AltiTouch 510 or an AltiGen IP phone. If the phone is in idle state, the phone
speaker will be turned on, and the voice path is connected. If the target phone is busy,
the caller will hear a busy signal. This feature can be enabled or disabled per extension
by the administrator.
Line Park— allows for a set of 99 lines to be used as a park pool, where trunk incoming
calls can be parked automatically, (by routing/call handling treatment in AltiWare
Administrator). Park Lines are organized into groups, with up to 99 groups supported.
Parked Lines can be assigned to an IP phone programmable key for call pickup. Line Park
group has busy queuing and time out transfer options.
Live Call Handling— allows a caller to hear a ringback tone when the extension user is
in voice mail, paging, transfer, or conference state. Designed primarily for the operator,
the call is shown as “ringing” in AltiConsole.
Mobile Extension— allows a regular CO-connected PSTN phone, such as a home phone
or cell phone, to be used to simulate a PBX office extension. A Mobile Extension has most
of the PBX system’s call control and call center features. The trunk property is
dynamically changed between regular PSTN trunk and MobileExt trunk. The MobileExt
user has the option to press any digit to connect to a call. By pressing
** to end a call,
the system will simulate on-hook/off-hook sequence and play a dial tone to the
MobileExt user.
Multi-lingual support - supports multiple sets of system and custom language
phrases. Up to 9 different sets of language phrase can be configured. A language
preference tag can be assigned to the extension user or selected by the incoming caller.
The system plays the specified language when the extension user accesses system
features or the external caller reaches a voice mail box.
Multiple Call Waiting with Personalized Greetings— a personal queue that allows
users to handle multiple incoming calls by letting callers wait in queue until the user
answers the call. This allows users to transfer or park calls before answering the next
call in queue. Users may also record and use personalized
Initial and Subsequent
greetings to be played for callers in queue.
Music on Hold— allows callers to hear music or pre-recorded messages while waiting on
hold. Music source can be either from an external audio device connected to a telephony
board audio input port, or from a pre-recorded music file played by a VoIP board.
One Number Access— a feature that eliminates “telephone tag” by allowing the caller
to find the extension user through preset numbers, according to a designated schedule.
Setup is available through the One Number Access tab of Extension Configuration and/
or the AltiView/AltiAgent client applications. An
ONA password is optional. The user can
press any key to pick up an ONA call. ONA Call Screening allows a user to enable a call
screening option to ONA, where a caller is prompted to record a caller name to continue
ONA.
Operator Off-line —when this feature is enabled, all calls are directed to the AA. When
the caller dials 0 and the operator is not available, the call is routed to the operator
mailbox.
Out Call Routing Configuration —allows outgoing calls to be directed to particular
trunk routes, based on a configured dialing pattern.
Outside Call Blocking —when this feature is enabled, access to outside lines is
temporarily disallowed.
Paging (IP)— allows paging over IP to a group of internal IP phones.