Altigen AltiWare ACM 5.2, Administration Manual

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Chapter 22: Workgroup Configuration
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AltiWare ACM 5.2 Administration Manual
Press “0” Option
This option allows a caller to press “0” while listening to this workgroup’s greeting. Use
the drop-down list to select one of the following forwarding destinations for the call:
Voice Mail , AA , Extension , Group , Operator (default), Outside Number ,
Application Extension , or Line Park . When the caller presses “0,” the call will forward
to the specified destination.
If you choose to forward to an
Outside Number , select a trunk or route access code to
use in the small drop-down list on the left, and type in the full prefix and phone number.
Voice Mail Access Option
To allow agents of a workgroup to access the group’s voice mail in AltiAgent (AltiAgent’s
WG VM tab), select the group and check Enable agents to access voice mailbox of
workgroup .
Setting Message Notification Options
To set notification options on new incoming e-mail and voice messages, click the
Notification tab in the Workgroup Configuration window, and select the workgroup
number from the Group List .
Figure 9. Workgroup Configuration, Notification tab
Individual users can also configure Message Notification within the AltiGen Voice Mail
System.
Note:
You can use Apply to to apply mailbox settings to one, some, or all workgroups.
See “Apply to Button” on page 261 for more information on using Apply to .
Setting the Message Types for Notification
Select the types of messages for which the workgroup user will be notified: