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Agilent L4532A/ 34A Service Guide
5
Service and Repair
Service
Operating Checklist
Befor e r etur n in g your d igitizer to Agilen t for ser vice or r ep air check th e
followin g it ems:
Is t h e d igit ize r in op e r a t ive ?
q
Ver ify t hat t he p ower cor d is con n ect ed to t he digitizer an d
to ac lin e p ower.
q
Ver ify t he fr on t p an el power swit ch was d ep r essed to t oggle to
t he p ower on st ate.
Do e s t he d igit ize r fa il se lf t e st ?
q
Remove all test con n ection s t o t he digitizer an d r u n t he
self test again .
Er r o r s may b e in d uced by a c sign a ls p r e se n t o n t h e d igit ize r in p u t t e r min a ls
d u r in g se lf t est . Lo n g t e st le a d s ca n a ct a s a n a n t en n a ca usin g p ick u p o f a c
sign a ls.
Types of Service Available
If you r digitizer fails d ur in g t he war r an ty per iod , Agilen t Techn ologies
will r ep air or r eplace it u n der th e ter ms of your war r an ty. Aft er you r
war r an ty exp ir es, Agilen t offer s r ep air ser vices at comp etitive p r ices.
Extended Service Contracts
Many Agilen t p rod ucts ar e available wit h op tion al ser vice con tr acts t hat
exten d t he cover ed p er i od after the st an d ar d war r an ty exp ir es. If you
have su ch a ser vice con tr act an d your digitizer fails du r in g t he cover ed
p er iod, Agilen t Tech n ologies will r ep air or r eplace it in accor d an ce wit h
t he con tr act.
Obtaining Repair Service (Worldwide)
To obt ain ser vice for your digitizer (in war r an ty, un der ser vice con tr act,
or p ost war r an ty), con t act your n ear est Agilen t Techn ologies Ser vice
Cen ter. They will ar r an ge t o have you r u n it r ep air ed or r ep laced , an d can
p rovid e war r an ty or r epair cost in for mation wher e app licable.
To obt ain war r an ty, ser vice, or techn ical su p por t in for mation you can
con t act Agilen t Tech n ologies at on e of th e followin g t elep hon e n u mber s:
In t he Un it e d St a t e s: (800) 829 4444
In Eu r op e: 31 20 547 2111
In J a p a n : 0120 421 345
