ADB Safegate RELIANCE Intelligent Lighting Platform III, User Manual

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Appendix A: SUPPORT
Our experienced engineers are available for support and service at all times, 24 hour/7 days a week. They are part of a
dynamic organization making sure the entire ADB SAFEGATE is committed to minimal disturbance for airport operations.
ADB SAFEGATE Support
Live Technical Support - Americas
If at any time you have a question or concern about your product, just contact ADB SAFEGATE’s
technical service department. Trained in all areas of system issues, troubleshooting, quality control
and technical assistance, our highly experienced Technical support specialists are available 24 hours
a day, seven days a week to provide assistance over the phone.
ADB SAFEGATE Americas Technical Service & Support (US & Canada): +1-800-545-4157
ADB SAFEGATE Americas Technical Service & Support (International): +1-614-861-1304
During regular business hours, you can also Chat with a Service Technician. We look forward to
working with you!
Before You Call
When you have an airfield lighting or system control system problem it is our goal to support
airfield maintenance staff as quickly as possible. To support this effort we ask that you have the
following information ready before calling.
•
The airport code
•
If not with an airport, then company name (prefer customer id number)
•
Contact phone number and email address
•
Product with part number preferable or product number
•
Have you reviewed the product’s manual and troubleshooting guide
•
Do you have a True RMS meter available (and any other necessary tools)
•
Be located with the product ready to troubleshoot
Note
For more information, see www.adbsafegate.com , or contact ADB SAFEGATE Support via email at
support@adbsafegate.com or
Brussels: +32 2 722 17 11
Rest of Europe: +46 (0) 40 699 17 40
Americas: +1 614 861 1304. Press 3 for technical service or press 4 for sales support.
China: +86 (10) 8476 0106
A.1 Telephoning Customer Service
When you call for technical assistance, you should have the appropriate product documentation at hand. Be prepared to give
the following information:
•
To what product does the question relate?
•
The exact wording of any messages that appeared on the Operator Interface screens (Computer System related assistance
only).
•
What happened, and what you were doing before and during when the problem occurred.
•
How have you tried to solve the problem.
A.2 ADB SAFEGATE Website
The ADB SAFEGATE website, www.adbsafegate.com , offers information regarding our airport solutions, products, company,
news, links, downloads, references, contacts and more.
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ADB SAFEGATE, All Rights Reserved