Features
509
System functions and features as of R3.0
syd-0367/1.3 – R3.0 – 03.2013
nouncement
=
Yes
. Clicking the
Done
button automatically executes the follow-
ing configurations:
– A virtual user Q1 (user without assigned terminal) with the selected call
number is created (CM_4.1).
– A mailbox Q1 is created and assigned to the virtual user (CM_5.1.2).
– On the mailbox the
number of personal greetings
=
1
, and greeting 1 is as-
signed the created attendant profile Q1 (CM_5.1.2).
– On the attendant profile Q1 you have just created, the action
Auto attendant
announcement
is preconfigured among the monitoring actions at the param-
eter
End of greeting
and assigned to a likewise newly created announcement
(CM_5.1.3).
– On the newly created announcement a sequence with the action
Position in
queue information
is predefined (CM_5.1.4).
3. Assign the newly created announcement a second sequence (e. g. with the ac-
tion
Internal audio source
and a duration of 15 seconds (CM_5.1.4).
4. Record greeting 1 for mailbox Q1 and activate the greeting. You have several
possibilities for recording the greeting:
– Option 1: Temporarily assign a phone to virtual user Q1 and use the phone to
record the greeting.
– Option 2: Record the greeting by remote control over any internal phone (*06
call number *913 1 PIN #).
Note: Remote control must be enabled on the executing phone (digit bar-
ring); the virtual user must not be protected against remote control and the
PIN must not be the default value "0000".
5. Create a call distribution element and from the CDE destinations select
Destina-
tion
=
queue
among the required switch positions. At the
Queue
parameter se-
lect the number of queue Q1 that was previously created.
The basic configuration is now completed. All callers routed to this call distribution
element will now land in the queue if and when the selected destination is busy.
