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Chapter 22 Troubleshooting
User’s Guide
270
I cannot Telnet to the WiMAX Device.
See the troubleshooting suggestions for I cannot see or access the Login screen in
the web configurator. Ignore the suggestions about your browser.
22.3 Internet Access
I cannot access the Internet.
1
Check the hardware connections, and make sure the LEDs are behaving as
expected. See the Quick Start Guide and
Section 1.2.1 on page 34 .
2
Make sure you entered your ISP account information correctly in the wizard.
These fields are case-sensitive, so make sure [Caps Lock] is not on.
3
Check your security settings. In the web configurator, go to the Status screen.
Click the WiMAX Profile link in the Summary box and make sure that you are
using the correct security settings for your Internet account.
4
Check your WiMAX settings. The WiMAX Device may have been set to search the
wrong frequencies for a wireless connection. In the web configurator, go to the
Status screen. Click the WiMAX Site Information link in the Summary box and
ensure that the values are correct. If the values are incorrect, enter the correct
frequency settings in the ADVANCED > WAN Configuration > WiMAX
Configuration screen. If you are unsure of the correct values, contact your
service provider.
5
If you are trying to access the Internet wirelessly, make sure the wireless settings
in the wireless client are the same as the settings in the AP.
6
Disconnect all the cables from your WiMAX Device, and follow the directions in the
Quick Start Guide again.
7
If the problem continues, contact your ISP.
I cannot access the Internet any more. I had access to the Internet (with the
WiMAX Device), but my Internet connection is not available any more.