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5 – EMX SERVICE INFORMATION
ll PR&E consoles are designed to yield many years of
continuous trouble-free 24 / 7 operation which is why
there’s no power switches on the EMX Surface, PR&E Mix
Engine, Razor I/O Interface, or M4IP-USB Blade.
However, if an EMX system component does “act up,”
this chapter covers how to obtain service assistance,
technical documentation, and replacement parts.
PARTS AND REPAIR SERVICES
There are only a handful of field-replaceable parts on the EMX console,
each of which is listed in Table 5-1. The control panel assemblies and the
various circuit boards used on the EMX Surface and Mix Engine are not
readily field-serviceable due to the extensive use of surface-mount
components. It is recommended that these items be returned to
Wheatstone for board level repair.
EMX technical information (User Manual, Quick Guide, software revision
information, wiring diagrams, application notes, and service bulletins) are
always available for downloading from the Wheatstone web site:
www.Wheatstone.com
.
Technical documentation uses PDF files so Acrobat
Reader 6.0 or later is required.
Parts Ordering and Repair Services
Replacement parts and EMX Accessories can be purchased through
SCMS (
844.436.4327
) or BSW (800.426.8434) in the USA; through a
local Wheatstone distributor in the rest of the world; or by calling
Wheatstone support at 252.638.7000 (New Bern, NC USA, east coast USA
time zone) or by sending an email to:
To expedite part ordering, and to ensure the correct parts are ordered,
use the Wheatstone part number when ordering. Some parts and
assemblies may have long lead times, so order spares accordingly.
Any component or part being returned to Wheatstone for service,
exchange, or credit must have an RA (Return Authorization) tracking
number issued prior to their return. Items received without an RA number
written on the shipping label side of the packaging may be delayed and
subject to additional handling fees. Contact Wheatstone/PR&E Technical
Support to request an RA number, or for installation and other technical
support for the EMX console, by calling 252.638.7000 or emailing:
Table 5-1 EMX Field Service Parts & EMX Accessories
Wheatstone #
Item Description
007491
FSI-DMX/EMX (DC Power Coupler for redundant
powering of a DMX or EMX Surface)
007549
DC Cable, for EMX Surface
007550
PR&E 1620 Power Supply for EMX Surface
041200
EMX Quad Fader panel (plug-in assembly)
041201
EMX Monitor Control panel (plug-in assembly)
041202
EMX SS-8 (Smart Switch w/eight programmable buttons)
044300
Razor 16A with Analog I/O and two mic preamps
044301
Razor 16D with all AES I/O
044302
Razor 16AD with half Analog / half AES I/O
044303
PR&E Mix Engine
260005
TRS Headphone Jack (soldered part)
520149
Black 20mm Rotary Encoder Knob
520154P
Fader Knob
540043
Channel Fader (soldered part)
560002
Rotary Encoder (soldered part)
610029
Plug-in 1.27” OLED Display
850088P
LN-21 Hex Driver (1/16”) for control panel screws
EMX CONSOLE SERVICE
The EMX console contains two primary assemblies: the PR&E Mix Engine,
which does not have any field-serviceable parts; and the EMX Surface,
which has a few field-replaceable parts, including the two Control Panel
assemblies, the OLED displays, headphone jack, faders, encoders, and
knobs. The optional Razor I/O Interface, like the Mix Engine, is not field-
serviceable and must be returned to Wheatstone if service is required.
Tools Required
A standard #1 Phillips screwdriver is needed to remove the rear cover
panel on the Surface’s meter bridge to access the host card. A 1/16” hex
driver is required to remove EMX Surface panels (blanks, Quad Fader
panels, or the Monitor Control panel). A small flat blade screwdriver (like a
“Greenie”) is needed to adjust the mic gain trim pots or to flip the
phantom power switches on the Mix Engine and Razor-16AD mic preamps.
If you are constructing your own audio cables, an RJ45 crimper is
required (and lots of RJ45 plugs). Having a Category cable checker, with a
remote test plug so that already-run cables can be easily checked in situ,
is also a must.
A