Maintenance Window
146
Collecting Camera Logs
There may be times when you’re unable to resolve a problem with a camera and
need to send the camera logs to VideoIQ Technical Support for review. To collect
the logs:
1. When the maintenance window opens, enter the camera IP address or
network name.
2. Click the
Collect Camera Logs
button.
3. Specify the path to a folder or use the
Browse
button to navigate to the folder.
4. Click
Collect
.
A copy of the log files will be transferred from the camera to the folder specified in
Step 2. Zip the files and email them to [email protected].
Содержание ICVR
Страница 1: ...VideoIQ User Guide Release 3 0 ...
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Страница 120: ...VideoIQ User Guide 110 The Exported Items Viewer Displays Double click on a row to view the video in the Video Player ...
Страница 121: ...Exporting 111 3 If you don t have the plug in to play the video you can download it from the VideoIQ support site ...