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Virtuo Installation and Setup Guide

Service and maintenance

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Important Safety Instructions and Warranty Information

Before you service or replace parts in the Virtuo, familiarize yourself with this information.

About the Virtuo Maintenance Guide

TouchTunes provides many FRU (Field Replaceable Unit) kits for repairing or replacing damaged components
of your Virtuo SmartJuke. Each FRU kit comes with its own guide that shows how to perform the repair or
replacement.

In the next section, you will find a list of all the available FRUs you can order, and the associated document that
shows you how to perform the procedure. All the listed documents are also available for download in the
Documentation section of the Operator Dashboard, making it possible to consult them before purchasing a FRU.

The Virtuo Maintenance Guide

(TouchTunes P/N 900746-001)

is a companion to this Installation and Setup

Guide, and also contains copies of all these FRU documents. If you need to replace a part on your Virtuo, you
can consult the Maintenance Guide determine what is involved in the replacement procedure, and what parts
are included in each FRU kit.

If you need to order one or more FRU kits, please contact your TouchTunes Sales representative.

WARNING:

To prevent risk of electrical shock, do not attempt any of these procedures

without first shutting down Virtuo and disconnecting all electrical power to the unit.

IMPORTANT:

The major components in Virtuo contain no user-serviceable parts.

The computer, I/O board, power supply unit, and amplifier have tamper-proof adhesive
labels affixed to their exteriors. Do not attempt to open these components! By doing
so, you risk voiding your warranty.

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Содержание Virtuo 700259-001

Страница 1: ...Installation and Setup Guide...

Страница 2: ...ication may be reproduced stored in any retrieval system or transmitted in any form or by any means electronic mechanical recording or otherwise without prior written consent of TouchTunes Interactive...

Страница 3: ...omponents 16 Interior Features Overview 17 Computer 18 Virtuo Computer Panel Connections 19 I O Board 20 Amplifier 21 Key Specifications 21 Key Features 21 Remote Control 22 Payment Means 23 Cable Rou...

Страница 4: ...uo SmartJuke 51 Installing the Hard Drive 55 Accessing the Cable Channel for Virtuo 57 Connecting Virtuo to the Broadband Network Internet 58 Setting up TouchTunes Wireless Broadband 59 Connecting Aud...

Страница 5: ...and Credit Rules 98 Setting the Lighting Colors 98 Setting Local Favorites Options 99 Setting Custom Music Programming CMP Levels 100 Changing Languages 100 Do Not Apply Stickers to the Virtuo Touch...

Страница 6: ...6...

Страница 7: ...900475 001 Rev 11 1 Welcome This section introduces Virtuo provides important safety information and describes how to get customer support Topics Welcome About This Guide Disclaimer and Important Safe...

Страница 8: ...lar disaster unauthorized modifications attachments or peripherals improper use environment installation or electrical supply improper maintenance any other misuse abuse or mishandling IMPORTANT SAFET...

Страница 9: ...AC MAINS DISCONNECT THE POWER SUPPLY CORD PLUG FROM THE AC RECEPTACLE THE MAINS PLUG OF THE POWER SUPPLY CORD OR APPLIANCE COUPLER SHALL REMAIN READILY ACCESSIBLE No serviceable parts inside please c...

Страница 10: ...7 Service Hotline at 847 353 1954 To help us assist you more effectively with problem reports the following information may be required when contacting TouchTunes Support SmartJuke ID SmartJuke model...

Страница 11: ...d software features of your new TouchTunes Virtuo SmartJuke Topics Introducing Virtuo Virtuo Features Overview Exterior Features Overview Interior Features Overview Computer Virtuo Computer Panel Conn...

Страница 12: ...rld s first SmartJuke a revolutionary next generation entertainment platform with new features designed to enhance the customer experience and attract new TouchTunes users The TouchTunes Virtuo more t...

Страница 13: ...ling serviceable parts Amplification A dual amplifier with integrated power supply provides world class audio for 2 independently controllable zones A third independently controllable zone can be used...

Страница 14: ...on This gives you real time customer access to the entire TouchTunes catalog through TuneCentral customer access to myTouchTunes from jukeboxes and access to personalized playlists faster data transfe...

Страница 15: ...N BRAND BAR PAYMENT BACKLIT PLAY WALL WASH PAYMENT 26 touch screen programmable LED array camera FRONT LIGHTING a continuous light that dims upon user interaction customizable light color LED ARRAY PA...

Страница 16: ...r than ever 26 inch 720p monitor for displaying and selecting titles Play button backlight outer lighting ring illuminates a familiar push to play button Camera allows for patron interaction with othe...

Страница 17: ...Guide 17 Interior Features Overview This figure illustrates the locations of Virtuo s major internal components Interior view door and cabinet 1 LED panel 2 Touch screen 3 Payment acceptors 4 Power s...

Страница 18: ...nectors on its left and right panels Two LEDs on the top panel provide indications of power status and hard drive activity See Virtuo Computer Panel Connections to identify the components and connecti...

Страница 19: ...ONE 2 ZONE 3 MONITOR HDMI LAN SERIAL LINE IN MIC 1 DVI LED MODEM PHOTOBOOTH 2 USB 3 0 1 RESERVED FOR FUTURE APPLICATIONS 2 USB 3 0 1 USB 6 5 4 3 9 10 USB 7 8 USB LED ARRAY CAMERA CARD READER I O BOARD...

Страница 20: ...ower button H Volume up down buttons I Manager button J Wired remote K Zone 1 audio L Zone 2 audio M Zone 3 audio N Aux input O Mic 1 input P Mic 2 input Q DMX light show R Status LEDS S Diagnostics O...

Страница 21: ...21dBA dynamic range BTL mode 117dBA dynamic range SE mode THD N 0 002 1W 8 1kHz SE mode THD N 0 002 1W 8 1kHz BTL mode 86 4 total efficiency 250W 8 CCIF Intermodulation distortion 0 0009 10W 4 18 5kHz...

Страница 22: ...st long battery life integrated flash memory ensures that remote does not lose its ID when batteries drain membrane and plastic framing with greater resistance to liquids The remote control is RF base...

Страница 23: ...Setup Guide 23 Payment Means The standard configuration for U S model Virtuos is one credit card reader two ICT bill acceptors 600 note stacker Payment acceptors NOTE Canadian Virtuos include one cre...

Страница 24: ...e labelled at both ends and are color coded as are all connection ports on the main components computer power supply unit I O board amplifier Color coding Virtuo s cable management features ensure tha...

Страница 25: ...atigue when the door is opened and closed If a wire does fail it is easy to replace The conduits are secured at both ends with a tool free clip to keep the wires from becoming fatigued at the point of...

Страница 26: ...g from TouchTunes state of the art Jukebox Software architecture the OpenStage software platform comprises a user interface that includes these new features Touch Screen Monitor Live Equalizer Home Pa...

Страница 27: ...g and entertainment content Ergonomically the display provides an increased relaxed sight range that supports minimal eye head movement to view content and minimal arm hand movement to physically inte...

Страница 28: ...orites is content defined by local users This increases the independence and ownership of the content for a location and encourages customization and user involvement by local patrons The default view...

Страница 29: ...t Sorting Content sorting helps patrons browse content alphabetically by popularity or by release date Artist Top Hits Many users would rather pick a known hit from an artist and they may not always k...

Страница 30: ...cing Virtuo User Interface Play More 30 Context Sensitive Help Customers can now use Help to help them navigate the Virtuo interface When customers touch the Help button help bubbles appear that expla...

Страница 31: ...er Interface Play More Virtuo Installation and Setup Guide 31 Scrubber The scrubber provides a rapid access dynamic scroller which is context sensitive allowing a large quantity of musical content to...

Страница 32: ...t got more intelligent with a powerful flexible search engine with these enhancements no premium price for the feature fuzzy phonemic allows for spelling mistakes lyrics search now supported multiple...

Страница 33: ...allation and Setup Guide 33 Playlist Builder The Playlist Builder enables users to create custom playlists providing a playful and powerful tool to end users who expect customization In addition this...

Страница 34: ...Guide Introducing Virtuo User Interface Play More 34 Visible Play Queue By pressing Show Queue users can see the first four songs in the play queue This can influence patrons to play their own songs...

Страница 35: ...LED display how shows service messages such as Pause and Volume Control This interaction no longer impedes operation when a customer is using the SmartJuke A graphic equalizer style presentation on th...

Страница 36: ...tallation and Setup Guide Introducing Virtuo User Interface Play More 36 Show Recommendations OpenStage s powerful recommendation engine enhances the user experience by encouraging patrons to discover...

Страница 37: ...see Setting Custom Music Programming CMP Levels New Boot Screen During boot up Virtuo displays a new attractive splash screen with the Virtuo logo and a progress bar Operators can adjust the CMP level...

Страница 38: ...the language on the interface during their session The UI always resets to the default language when a new session starts To configure the language options in the Operator interface select a default l...

Страница 39: ...TouchTunes Drawer myTouchTunes was redesigned for OpenStage to take advantage of the wide screen and the ability to swipe the screen HD Attract Video Loops OpenStage now uses Virtuo s HD video to attr...

Страница 40: ...to a billboard with information about the myTouchTunes mobile app They can also scan the QR code on the billboard to download the myTouchTones mobile app to their device Virtuo ships with a Marketing...

Страница 41: ...reduction Bass Boost which is individually controllable for all 3 audio zones is now by default turned off To enable Bass Boost see Enabling Bass Boost Terms of Use Screen OpenStage has a redesigned T...

Страница 42: ...t TouchTunes portal now has an additional page that allows operators to publish their corporate profile and contact information onscreen rather than as a sticker affixed directly to Virtuo To add or e...

Страница 43: ...s chapter explains how to prepare to install a TouchTunes Virtuo SmartJuke for a location including setting up communications connections and unpacking the unit Topics Unpacking and Checking Virtuo Co...

Страница 44: ...efore you install Virtuo ensure that you have received all hardware components and that both hardware components and the items in the parts kit are in good condition Virtuo weight Virtuo SmartJuke 120...

Страница 45: ...t Quantity Component Description TouchTunes Part Number 1 remote control kit including mounting bracket manual and 2 AAA batteries 600069 001 2 FAS SCR WING 1 4 20x1 2 ZN screws to secure jukebox to w...

Страница 46: ...martJuke provides download on demand Any patron selections not available in local content are downloaded and played directly increasing patron satisfaction and SmartJuke revenue Download on demand is...

Страница 47: ...head screwdriver adjustable wrench for tightening bolts or nuts additional flat telephone cable to reconnect the wired remote When setting up a broadband connection for Virtuo you can also require the...

Страница 48: ...Virtuo Installation and Setup Guide Pre Installation Preparing Tools for Installation 48...

Страница 49: ...work Topics Moving Virtuo to its mounting location Wall Mounting the Virtuo SmartJuke Installing the hard drive Accessing the cable channel for Virtuo Connecting Virtuo to the broadband network Intern...

Страница 50: ...o not under any circumstances drag the Virtuo along the floor to its mounting location Doing so can cause damage to its finish and most importantly to its wall wash CAUTION The Virtuo is heavy and rep...

Страница 51: ...wall 3 Using the included template mark the position for the wall bracket on the wall where you intend to install Virtuo This measurement shows how far the bracket will extend along the wall The wall...

Страница 52: ...et securing the Virtuo to the wall 9 Using at least two people lift the Virtuo so that the top of Virtuo is slightly higher than the top of the wall bracket 10 Align the flange hooks on Virtuo with th...

Страница 53: ...ock the Virtuo from the lock on the right side of the unit and then slowly swing open the Virtuo case Opening Virtuo 15 Using the figure below identify the location of the holes for the wall bracket s...

Страница 54: ...e TouchTunes also offers a floor stand onto which the Virtuo can be mounted which provides many other advantages For instructions on how to mount the Virtuo to this floor stand see 900579 001 Virtuo F...

Страница 55: ...ard drive for Virtuo The hard drive for a TouchTunes Virtuo is contained in an enclosure The hard drive and its enclosure are shipped separately from the main Virtuo hardware If the hard drive has not...

Страница 56: ...drive is secured properly when the thumb screw is completely compressed and covered by the cowl head of the thumbs screw that is the spring is not visible there is no gap between the edge of the hard...

Страница 57: ...l along the back of Virtuo the wire strain relief bracket shown in this diagram Location of wire strain relief bracket 2 Using a screwdriver loosen the screws for the wire strain relief bracket to adj...

Страница 58: ...tore or wire it yourself using this pinout guide 4 Connect either end of the cable to the broadband modem or router 5 Route the free end of the cable in to Virtuo through the cable channel 6 Connect t...

Страница 59: ...atalog through TuneCentral customer access to myTouchTunes from jukeboxes and access to personalized playlists faster data transfers and communications with the Operator Dashboard including music down...

Страница 60: ...flat head screwdriver if necessary Euroblock terminals 4 Wire the ends of the speaker wires to the Euroblock connector using this figure as a guide Speaker Wiring CAUTION Virtuo s amplifier is specifi...

Страница 61: ...d are connected to the positive output terminal on the amplifier and that negative terminals on the speaker marked are connected to the negative output terminal on the amplifier Incorrect connection c...

Страница 62: ...he wire strain relief bracket so you can adjust the bracket 3 Adjust the wire strain relief bracket until both of the following conditions are met The bracket presses against and holds all of the cabl...

Страница 63: ...Closing the Virtuo Case After you have turned on the Virtuo close and lock its case 1 Close the Virtuo case by gently swinging it shut and then pressing on its front face to engage the locking mechani...

Страница 64: ...system and lights for Virtuo are disabled Bring Virtuo out of night mode and activate its screen before setting it up 1 On the I O board press the Power button When you press this button the touchscr...

Страница 65: ...hardware installation Topics Power on Virtuo Configure Virtuo Perform an Auto Adjust Calibrate the Touchscreen Select the Configuration Settings Select the Languages Choose the Virtuo Settings Choose...

Страница 66: ...ing that Virtuo is starting the installation process Software initialization screen WARNING During these procedures there can be periods when Virtuo appears to not be responding Booting the system wit...

Страница 67: ...perly on the screen TouchTunes recommends that you perform an auto adjust before you calibrate the screen Virtuo s touch screen is equipped with on screen display OSD controls that enable you to chang...

Страница 68: ...appears on the lower right of the screen 3 Touch the center of the target that appears on the lower left of the screen The Settings screen appears Select the Configuration Settings On the Settings sc...

Страница 69: ...in English French and Spanish Patrons can change the language on the interface during their session The UI resets to the default language when a new session starts Languages screen After the initial s...

Страница 70: ...fault values Resets the setting values to the factory defaults If you are installing the SmartJuke software on a SmartJuke with a new ID chip and hard drive this is the only option available Keep all...

Страница 71: ...alling Window and Connection Type After you choose your Virtuo settings the Calling Window and Connection Type screen appears From here you select the nightly time range during which the SmartJuke com...

Страница 72: ...set the connection parameters Time of day to begin connection Set this to one half hour after the location is locked up for the night in other words the time the last person leaves and locks the fron...

Страница 73: ...SP Use the period key to delimit the individual fields of the IP address If you make a mistake use the Del key to erase the input and then re enter the correct information Use the Clear key to erase t...

Страница 74: ...e Configuration 1 Watch the progress on the Communication screen The Communication screen shows the progress of the SmartJuke as it communicates with the TouchTunes server The network status LEDs disp...

Страница 75: ...e information in the Activity messages After the Virtuo is fully initialized the Attract screen of the Customer Interface appears LED Function Local Ethernet Whether an ethernet cable is properly conn...

Страница 76: ...e Activating Virtuo Update the Software 76 Update the Software After you activate Virtuo TouchTunes recommends that you make sure the Virtuo has the most up to date software 1 Locate the Manager butto...

Страница 77: ...uide 77 2 Press and release the Manager button The Operator main menu appears 3 On the Main menu select the Diagnostic button 4 Press the Call now button at the bottom of the menu Virtuo communicates...

Страница 78: ...Juke being unable to play songs on the hard drive In this case the SmartJuke must download information from the TouchTunes server to fix the problem When the SmartJuke is started the Communication scr...

Страница 79: ...vating the Operator Interface Setting Up the Remote Control Configuring the Bill Acceptors Testing the Payment Acceptors Enabling Bass Boost Connecting an External Audio Source Connecting a Microphone...

Страница 80: ...Operator Interface 80 Activating the Operator Interface The Operator interface contains the screens you access through the Operator menu To activate the Operator Interface 1 On the I O board press an...

Страница 81: ...et depending on the obstructions between it and the SmartJuke Concrete and metal are more of a barrier than wood or plaster The remote control can also be affected by interference from other RF based...

Страница 82: ...e and hold them down until the red indicator light blinks two times 2 Enter the new three digit code to use The new code must be in the range 000 to 255 3 The red indicator light lights up for three s...

Страница 83: ...tor Interface press Hardware to display the Hardware Options screen 2 Press the LEARN button 3 Watch the display When prompted press the MIC VOL UP key on the remote control The display shows a confir...

Страница 84: ...er Settings screen P1 Give promotional credit Press and release this button to add a credit to the SmartJuke Credits are deducted from the promotional credit count The promotional credit feature is en...

Страница 85: ...able with 4 conductors not 2 which can be acquired inexpensively from electronics retailers and many discount stores 1 Disconnect the RJ11 phone cord from the receiver 2 Unfasten the receiver from its...

Страница 86: ...ware Options screen From this menu you can configure Virtuo to use two bill acceptors or one By default this option is turned ON If your Virtuo has a single bill acceptor you must turn this option OFF...

Страница 87: ...coin acceptor and credit card reader are functioning properly using the testing controls on the Money Options screen of the Operator Interface To display the Money Options screen 1 Activate the Opera...

Страница 88: ...t or second bill acceptor 3 This is the default bill acceptor configuration accepts only 1 5 10 and 20 bills four way bill direction high security bill acceptance long pulse do not change this setting...

Страница 89: ...ting the Credit Card Reader To test the credit card reader 1 In the Credit Card area press TEST The Test screen appears 2 Insert a credit card into the card reader with the magnetic strip up and to th...

Страница 90: ...o enable Bass Boost 1 From the main Operator interface select the Sound menu and then select Zone 1 Out 2 In the Bass Boost area select ON You can repeat this procedure to turn on Bass Boost for all c...

Страница 91: ...music is not scheduled for the current time Requirements for Connecting to an External Audio Source CAUTION The maximum input signal to Virtuo must be 1 volt RMS This is the standard for most audio de...

Страница 92: ...end of the audio cable to the left and right outputs on the external audio device 2 Connect the other end of the audio cable to the left and right input RCA jacks on the DI box 3 Connect one end of a...

Страница 93: ...ernal audio device it can be caused by a ground loop Ground loops can occur when there is more than one path to the electrical ground A quick way to solve the problem is to install a ground loop isola...

Страница 94: ...e MIC box part no 700166 001 and the 4 pin Euroblock connector part no 100000 001 supplied with the microphone kit sold separately Refer to the figure below when performing this procedure 1 Prepare th...

Страница 95: ...iring information 6 Using a flat head screwdriver tighten the screws of the slots for the microphone to secure the speaker cable to the connector 7 Attach the Euroblock connector to the connector labe...

Страница 96: ...ate the Operator menu and adjust the input gain for the microphone Mixer Input screen NOTE The Mixer Input screen includes a Microphone Boost button which is independently controllable for the three a...

Страница 97: ...gs Located on the back of the monitor are four buttons OSD Control Buttons To adjust the brightness and contrast 1 Press the Menu button to display the OSD menu 2 Press the UP button or DOWN button to...

Страница 98: ...assic TouchTunes blue color by default This color can be changed to better match a location s color scheme and lighting or branding The settings associated with this functionality can be found within...

Страница 99: ...tting Local Favorites Options Virtuo Installation and Setup Guide 99 Setting Local Favorites Options You can change the default view and sorting order of the Local Favorites from the Operator menu on...

Страница 100: ...anging Languages When you activated Virtuo you selected a default language but you can change your language selection any time To change the language options on the Operator interface select a default...

Страница 101: ...interaction and the proper operation of the SmartJuke If you must apply stickers of a promotional nature or with contact information TouchTunes recommends that you affix them to the left or right side...

Страница 102: ...al now has an additional page that allows operators to publish their corporate profile and contact information onscreen rather than as a sticker affixed directly to Virtuo The new Owner Profile page i...

Страница 103: ...and maintenance This section has information to assist you with the service and maintenance of your Virtuo SmartJuke Topics Important Safety Instructions and Warranty Information List of Available Vir...

Страница 104: ...ng it possible to consult them before purchasing a FRU The Virtuo Maintenance Guide TouchTunes P N 900746 001 is a companion to this Installation and Setup Guide and also contains copies of all these...

Страница 105: ...ious Cables including Squids 900535 001 600120 001 Door Limiter All Parts 900536 001 600121 001 Foot and Bumper All Parts N A 600122 001 Door Lock Assembly All Parts 900537 001 600123 001 Front Rim PC...

Страница 106: ...ich includes a replacement payment plate To replace a bill acceptor 1 Power down Virtuo and disconnect allAC power as described in Important Safety Instructions and Warranty Information 2 Remove the b...

Страница 107: ...Setup Guide 107 11 Once the Virtuo has fully booted go into the Operator screen under Money Options and test the bill acceptor there 12 Complete your tests on the bill acceptor to make sure it functi...

Страница 108: ...Virtuo Installation and Setup Guide Service and maintenance 108...

Страница 109: ...es Virtuo s internal amplifier to produce up to 475W per channel for a maximum of 950W Topics About Amplifier Bridging Bridged Amplifier Configuration How to Bridge the Amplifier Bridging Safety Consi...

Страница 110: ...e to be controlled individually The output to the speakers is 475W per channel at 4 You may choose to bridge only one zone in which case the other zone will not be affected and does not need to be rew...

Страница 111: ...as a red jacket into Left Positive L The other two terminals on the euroblock are left empty When bridging both Zone 1 and Zone 2 it is very important to wire both zones identically not doing so can n...

Страница 112: ...l be prompted to confirm again as toggling the bridging function requires a reboot 12 At this point Virtuo will reboot to enable bridging Take this time to review your wiring 13 Once Virtuo has reboot...

Страница 113: ...113 You will notice that some of the output controls for the bridged zones are now disabled Bridging forces a Zone to mono so the mono stereo and balance controls are now disabled The bass boost cont...

Страница 114: ...ment Review all wiring then lower the output volume to its lowest setting then slide it up slowly until you hear music again Make sure Virtuo is not paused then raise the output volume slowly Degraded...

Страница 115: ...a location or as a post installation check to ensure that all the components are connected correctly For optimum performance and load balancing make sure you follow the USB Connection Requirements The...

Страница 116: ...uid MAIN Monitor Power Card reader HDMI DVI to LED array Camera Monitor serial USB USB Mechanical Counter ID Module RF Module Bill Acceptor 1 Bill Acceptor 2 Brand Bar LED Strip Payment LED Strips Pla...

Страница 117: ...7 8 USB LED ARRAY CAMERA CARD READER I O BOARD USB 6 5 4 3 TO USB MODEM TO NETWORK TO ZONE 2 SPEAKERS TO ZONE 1 SPEAKERS A B D C E F G H I I O Mic 1 I O Aux I O Z o n e 2 I O z o n e 1 I O Remote WIR...

Страница 118: ...01 REV OPTICAL POWER HARD DISK 0 RST ZONE 1 ZONE 2 ZONE 3 MONITOR HDMI LAN SERIAL DVI LED MODEM PHOTOBOOTH 2 USB 3 0 1 RESERVED FOR FUTURE APPLICATIONS 2 USB 3 0 1 USB 6 5 4 3 9 10 7 8 USB LED ARRAY C...

Страница 119: ...works TouchTunes Interactive Networks Inc 400 Sainte Croix Avenue Suite 200 E Montreal Quebec Canada H4N 3L4 TouchTunes Interactive Networks Inc 850 Third Ave Suite 15C New York NY 10022 USA Technical...

Страница 120: ......

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