TELES ECOTEL, Руководство пользователя

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T R O U B L E S H O O T I N G
C H A P T E R 1 5
246
ECOTEL 3G 16.1. Revised: 1 March 2011.
1 5 . 2 S O F T W A R E U P D A T E P R O B L E M S
In the following scenario, a software update failed.
Reasons

The file transmission was interrupted.

The system memory is full.

The wrong file(s) has / have been transferred.

Operating system and system files are not from the same version package, such as 16.1.

The files have been loaded into the wrong directory (only when using FTP for transfer).
Symptoms

The system cannot be accessed via GateManager.

The system can be accessed via GateManager, but the system type that is displayed in the GateManager’s
General Page is wrong (i.e. the general page is empty
) .

The file size of the updated files does not match the size of the original files.

The system restarts approximately every 2 minutes.
Solution

If you cannot reach the system at all via FTP or GateManager, this is because the operating system is no
longer accessible. You need to contact your service partner for help.

If you have access to the system, the operating system starts but the
*.tz1
file is defective. Try to solve
the problem by taking the following actions:
– Connect with your ECOTELvia FTP.
– Change to the boot directory.
– Delete the defective
*.tz1
file..
– Upload the
*.tz1
file again.
– Restart the system:

by resetting the power or

by going to your FTP client’s command line interpreter and selecting restart. This option depends
on your FTP client’s functionality. For a description of the FTP commands, please refer to Table 4.5,
“FTP Commands” on page 37.
– Check whether the software upload was successful.