Appendix A: Errors
Vision G2 Testers User Guide—74-108-800 Rev. H—12 June 2019
136 of 158
Appendix A: Errors
Vision Errors
Error
Code
Error
Category Title
Message
Fault
Check the Following
0001
2
Backup Error
Corrupted data encounterd during backup.
Contact Tech Support.
Cannot open one of the protocols on the monument
board when backing up the protocols.
1. Try a new USB drive.
2. Try a new copy of the backup file.
3. Contact Technical Support if problem persists.
0002
2
USB Drive Backup Error
Error accessing the protocol backup file on the
USB drive. Make sure the USB drive has
enough space or try a different USB drive.
Cannot read or write the protocols backup file from
the USB flash drive when restoring protocols from
backup.
1. Try a new USB drive.
2. Try a new copy of the backup file.
3. Contact Technical Support if problem persists.
0003
2
Restore Error
Error restoring the protocols from a protocol
backup file. Data in the instrument memory
might be corrupted. Contact Tech Support.
When restoring protocols from a backup, the
checksum of the backup file was checked one more
time at the end of the restore, and it failed. The
protocol data that was copied to the monument
board memory might be corrupted.
Corrupted protocols backup file or the backup file
contains protocols of an unknown version.
1. Try a new USB drive.
2. Try a new copy of the backup file.
3. Contact Technical Support if problem persists.
0004
2
USB Drive Restore Error
Error accessing the protocol backup file on the
USB drive. The protocol backup file on the
USB drive might be missing or corrupted.
Corrupted protocols backup file or the backup file
contains protocols of an unknown version.
1. Try a new USB drive.
2. Try a new copy of the backup file.
3. Contact Technical Support if problem persists.
0005
2
USB Drive Write Error
Error occurred while writing data to the USB
drive. Make sure the USB drive has enough
space or try a different USB drive.
Information could not be sent to USB flash drive.
1. Unsupported USB flash drive
2. Monument board failure
3. Main board failure
0006
1
Could Not Import Logo
Make sure the logo.jpg file being imported has
the correct format as described in the User
Guide. Logo.jpg does not meet system requirements.
Logo.jpg requirements in User Guide
0007
4
Missing Report Template
Report template missing. Contact Tech
Support.
Printing templates data is not found in main board
memory. Could be that memory went bad, or cannot
communicate with memory or that data was not
written there during the firmware update, which
means corrupted firmware update image.
1. Bad image file for firmware update
2. Main board failure
0008
4
Corrupt Report Template
Report template corrupted. Contact Tech
Support.
Corrupted or invalid data in the printing templates
memory.
1. Bad image file for firmware update
2. Main board failure
0009
2
Instrument Memory Error
Error occurred while accessing instrument
memory. Contact Tech Support.
Error Reading or Writing information to the
instrument memory located on the monument board.
1. Normal after a firmware update - should not
persist after first reboot
2. Monument board failure
3. Main board failure
0010
6
Instrument Memory Error
Error Reading data from the instrument memory or
corrupted data in the instrument memory.
Contact Technical Support
0011
4
I2C Bus Error
I2C Bus Error detected. Restart the
instrument. If the problem persists, contact
Tech Support. The
system detected I2C bus error.
1. Monument board failure
2. Main board failure
3. Display failure
0012
4
SPI Bus Error
SPI Bus Error detected. Restart the
instrument. If the problem persists, contact
Tech Support.
The system detected SPI bus error.
SPI bus error was detected when reading printing
templates from memory during printing.
Main board failure
0013
4
Checksum Error
Error occurred while calculating the protocols
checksum. Contact Tech Support.
System is unable to caclulate a checksum for the
protocols.
1. Monument board failure
2. Main board failure or corrupted memory or
unknown version of protocol data
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