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Chapter 05:

Troubleshooting

This chapter describes how to locate information and solve some
of the problems you may encounter while using your eo TufTab.
If after reading this section, you are still unable to solve a
problem, please check out more online resources at

www.tabletkiosk.com

or contact the Authorized Dealer where

you purchased your UMPC. See the section below entitled

Contacting Your Dealer

for a list of the information you will need

to supply.

General Hardware Problems / Possible Causes and Solutions

A few common hardware problems and suggested solutions are
presented in the tables below:

Audio Problems/Solutions

Problem

Possible Cause

Solution

There is no sound.

The volume is either
muted or turned
down.

Use the Microsoft Windows volume
control icon at the lower right hand
corner of the display to adjust the
volume and disable muting.

No sound is coming
through external
speakers or
headphones.

The speakers or the
headphones are not
properly connected to
the jack or bad cable.

Make sure to check that the cable is
securely connected to the headphone
jack. Check that the cable is not bad.

Speakers are not
powered on.

Make sure the speakers are plugged in
and turned on.

Chapter

Troubleshooting

Содержание TufTab v7112XT

Страница 1: ...User s Guide eo TufTab v7112XT Ultra Mobile PC ...

Страница 2: ...Rights Reserved All product information is subject to change without notice eo eo TufTab and TabletKiosk are a trademarks of Sand Dune Ventures Inc in the United States and or other countries Microsoft Windows XP Windows Vista and the Windows logo are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries VIA C7 M VIA Padlock Security Engine...

Страница 3: ... No part of this manual may be reproduced by any mechanical electronic or other means in any form without prior written permission of TabletKiosk If you have any questions regarding the eo TufTab or the information contained within this manual please contact TabletKiosk at info tabletkiosk com Safety Instructions For your own safety and the safety of your equipment please follow these rules for th...

Страница 4: ...en or disassemble the eo TufTab For safety reasons and to prevent permanent damage the equipment should only be repaired by qualiﬁed service personnel Contact a qualiﬁed service center if any of the following issues should arise 1 The AC adapter power cord or plug is damaged 2 liquid has been spilled into the eo TufTab 3 The eo TufTab has been exposed to excessive moisture 4 The eo TufTab exhibits...

Страница 5: ...detachable power cord in Canada CSA certiﬁed 2 wire cord SPT 2 18AWG 3 wire cord SVT or SJT 18 AWG 3 conductor The cord should be provided with a molded on cord connector body at the other end The cord length must not exceed 3 meters 9 8 feet Outside the U S A and Canada the plug must be rated for 250 VAC 2 5 amp minimum and must display an international agency approval marking The cord must be su...

Страница 6: ...terference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment oﬀ and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receivi...

Страница 7: ...rence caused by such unauthorized modiﬁcation substitution or attachment The manufacturer and its authorized resellers or distributors will assume no liability for any damage or violation of government regulations arising from the failure to comply with these guidelines c For portable devices without a co location condition eg notebook pc FCC RF Radiation Exposure Statement 1 This Transmitter must...

Страница 8: ...e user it is recommended that the user limit the exposure time FCC Statement to Users for the FaxModem Notice of FCC Compliance for the Fax Modem This equipment complies with Part 68 of the FCC rules The FCC Registration Number and Ringer Equivalence Number for this equipment are located on a label at the bottom of this equipment IF REQUESTED THIS INFORMATION MUST BE GIVEN TO THE TELEPHONE COMPANY...

Страница 9: ... is not malfunctioning This equipment may not be used on coin service provided by the telephone company The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or an electronic device to send any message via a telephone facsimile machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the ﬁrst page of the...

Страница 10: ...nna that is installed outdoors is subject to licensing b For LPD Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device This Class B digital apparatus complies with Canada RSS 210 The abbreviation IC before the registration number signiﬁes th...

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Страница 12: ...ting Up Your eo TufTab 2 Step 1 Connect the eo TufTab to an External Power Source 2 Step 2 Connect Applicable Peripherals and Networking Cables 3 Step 3 Power on the eo TufTab 3 Step 4 Complete the Operating System Installation 3 Step 5 Using the Stylus Pen 4 Touring Your eo TufTab 7 Front View 8 Left Side View 10 Right Side View 11 Top View 12 Bottom View 12 Back View 13 Battery Usage and Care 15...

Страница 13: ...Interval 23 Calibrating the Touch Screen 24 Programming the Function Buttons 25 Changing Screen Resolution Color and Rotation 26 S3 Display 27 S3 Rotate 27 S3 Gamma Plus 27 Entering Text with the Input Panels 28 Writing Pad 29 Character Pad 29 On Screen Keyboard 29 Securing Your eo TufTab 30 Creating a Windows Login Password 30 Enrolling Your Fingerprints 31 Setting Up Your Password Bank 33 Connec...

Страница 14: ... Causes and Solutions 45 Audio Problems Solutions 45 Battery Problems Solutions 46 Internet Problems Solutions 46 Networking Problems Solutions 47 Power Problems Solutions 47 Screen Display Problems Solutions 48 USB Problems Solutions 48 Contacting Your Dealer 49 Specifications 53 ...

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Страница 16: ...eo TufTab should come securely packaged n ts sh pp ng carton along w th the tems l sted below1 Please contact your dealer mmed ately f you f nd that anyth ng s m ss ng or damaged 1 Power Cord and AC Adapter 2 M croﬁber Clean ng Cloth 3 Neoprene Sl p Case 4 Th s User s Manual and Qu ck Start Gu de 5 Appl cable Operat ng System Qu ck Start Gu de2 6 Ut l t es Dr vers D sc Operat ng System Installat o...

Страница 17: ... TufTab Please read the follow ng steps to beg n us ng your new UMPC as qu ckly and eas ly as poss ble 1 Connect the eo TufTab to an E ternal Power Source 2 Connect Appl cable Per pherals and Network ng Cables 3 Power on the eo TufTab 4 Complete the Operat ng System Installat on 5 Us ng the Stylus Pen Step 1 Connect the eo TufTab to an External Power Source Locate the AC adapter and the power cord...

Страница 18: ...er pheral w th the tablet e USB mouse USB keyboard etc or are plann ng to connect to the Internet and or a corporate LAN us ng a w red connect on RJ45 as opposed to w relessly connect them now Step 3 Power on the eo TufTab Press the power sw tch located on the r ght s de of eo TufTab near the top to power on the UMPC You should be greeted w th the TabletK osk logo momentar ly Step 4 Complete the O...

Страница 19: ...g down the left mouse button In other words you would be perform ng what s known as a drag operat on Also remember that s nce the screen s sens t ve to the touch rest ng your hand on the screen wh le us ng the pen m ght make the po nter react unpred ctably TIP When trying to select or activate something on the screen with the stylus pen pay attention to the position of the pointer icon instead of ...

Страница 20: ... ndows V sta to nvoke the panels See the sect on Entering Text with the Input Panels the W ndows Qu ck Start gu de that came w th your eo TufTab or the Tablet PC Tutor als n W ndows for more nformat on Windows XP Tablet PC Edition s keyboard input panel Windows XP Tablet PC Edition s writing input panel Windows Vista s keyboard input panel Windows Vista s writing input panel ...

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Страница 22: ...esigned to help you work as efficiently as possible Take a moment to familiarize yourself with the controls and Input Output I O ports on the faces and sides of the computer Understanding the layout of the system will help you use the Sahara Slate PC in the ﬁeld or on the go Chapter 02 Touring Your eo TufTab ...

Страница 23: ...niently stores stylus pen and allows for easy access 3 Digital Camera For video conferencing taking photos and more 4 WiFi Power Button Turns on and oﬀ the wireless networking transmitter Power oﬀ when not attached to a wireless network to conserve battery power 5 Power LED Light glows green when UMPC is powered on 6 User Programmable Function Button This button can be programmed by the user BL BM...

Страница 24: ...ry is very low 10 Secure Attention Sequence SAS A computer without an attached keyboard must support a hardware mechanism to generate the SAS which is also known as CTRL ALT DEL or CAD 11 WiFi LED Light glows blue when attached to a wireless network 12 Finger Print Reader Is used to secure your system from unauthorized users See Securing Your eo TuTab for more information and how to set up biometr...

Страница 25: ...ersal Serial Bus 2 0 ports for connecting peripherals such as a mouse keyboard wedge reader CD DVD drive printer digital camera and more Backward compatible with USB 1 1 devices 4 VGA Port This port enables you to connect the Sahara Slate PC to any external display monitor that uses a cable with a standard male Sub D HD15 connector It supports using the external monitor in clone span and dual view...

Страница 26: ... 32 bit and 16 bit PCMCIA cards 3 Media Card Reader For reading data from SD and MMC memory cards 4 System Power Resume Button Press this button to power on the computer or to resume normal operation if the computer is in Suspend Mode Hold down for 4 6 seconds to immediately turn oﬀ the computer Note Using this button to power oﬀ the computer is not recommended unless the computer has stopped resp...

Страница 27: ...mouse and or keyboard 2 Stylus Pen Latch Keeps stylus pen locked into place Slide the latch in order to release the stylus Bottom View 1 Docking Cradle Connector Power and I O pass thru connector for use with the optional Docking Cradle 2 Docking Cradle Support Grooves Serve as support and alignment guides when using the eo TufTab with the optional Docking Cradle ...

Страница 28: ...Out Stand Built in stand slides out to allow unit to free stand upright 3 Fan Vent Fan exhaust port for expelling hot air from the interior of the UMPC Do not block to help prevent overheating 4 Stereo Speakers For listening to music movies and more 5 Ventilation Ports Cooling intake ports Do not block to prevent over heating ...

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Страница 30: ...etooth adapter PCMCIA Cards or USB devices 3 Using high brightness display settings 3D screen savers or other computationally intensive programs such as games media players and 3D graphics applications 4 Running the computer in maximum performance mode 5 Using the computer in overly hot environmental conditions Using the Battery for the First Time Before using the computer on battery power for the...

Страница 31: ...steps 2 3 again If after performing a calibration for a second time you still ﬁnd you are having a problem with the battery life contact your dealer and arrange for a replacement The battery may be defective In general using the battery until the Battery Low warning indicator appears and then fully recharging the battery full discharge charge cycle will ensure the accuracy of the battery status ga...

Страница 32: ... If the battery is too hot from either being used in your computer or being exposed to an overly hot environment the battery may not charge when you connect the computer to an electrical outlet If this occurs disconnect the computer from the electrical outlet and allow it and the battery to cool to room temperature Then reconnect the computer to an electrical outlet to continue charging the batter...

Страница 33: ... how often the battery is used how many times it has been charged and the conditions under which it is used you may need to purchase a new battery during the life of your computer IMPORTANT To avoid damage only use replacement batteries recommended by TabletKiosk To prevent the loss of data when the system loses power do not remove the battery pack while the power is on unless attached to an exter...

Страница 34: ...er from storage that you have lost this system information by receiving a BIOS error when you boot up for the ﬁrst time contact your dealer or visit TabletKiosk s website at www tabletkiosk com to obtain the proper BIOS settings Storing a Battery When storing your computer for an extended period of time it is recommended that you remove the battery pack and store it in a dry cool location Before r...

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Страница 36: ...perating core and thus can run all the same applications as Windows XP Professional Tablet PC Edition however has certain additional features that are designed specifically to enhance the Tablet PC user s day to day Windows computing experience Be sure to read the booklet entitled Windows XP Tablet PC Edition 2005 Start Here that came with your eo TufTab for more information about these exclusive ...

Страница 37: ...The operation mode aﬀects how the touch screen accepts and processes input There are two basic modes of operation Stream Mode and Point Mode In Stream Mode positional information is relayed to the operating system continuously In this mode you can place the stylus or your ﬁnger on the Stylus Pen Action Equivalent Mouse Action Point Point Tap Click Double tap Double click Drag Drag Press and hold R...

Страница 38: ...uch Panel Utility on the Touch Sensitivity tab Mouse Pointer Visibility The visibility of the pointer icon can be controlled by setting the Mouse Cursor Setting option in the Touch Sensitivity Tab Checking this box will hide the pointer icon Handy for touch screen menu driven kiosk applications Double Click Setting You can set the area and speed that the screen will use to determine whether a doub...

Страница 39: ...need to calibrate the touch screen 1 Tap on the Calibration tab and select the desired level of calibration accuracy Most of the time a 9 point calibration is suﬃcient 2 Tap on the Calibrate Now button to begin the calibration routine Follow the on screen instructions and tap in the center of the crosses that appear on screen 3 After you have tapped on all the applicable crosses you will be presen...

Страница 40: ...r stylus if this option is enabled Programming the Function Buttons Your eo TufTab has two user programmable function buttons located on the front panel to the right of the display screen See the chapter Touring Your eo TufTab to locate the function buttons You can use the Tablet and Pen Settings panel located in the system tray to reprogram the buttons to activate a Touch Screen Calibration Routi...

Страница 41: ...ed to a touch screen Changing Screen Resolution Color and Rotation Using the S Screen Toys applet you can access utilities inside of the Display Properties control panel that can enable multi monitor support adjust color balance and gamma change the screen resolution enable disable screen rotation and more This section will get you started with the control panel For more detailed information about...

Страница 42: ... contains the controls you use to change the screen s orientation You can rotate the screen in 90º increments After choosing an orientation angle the panel will confirm your choice before committing the change S3 Gamma Plus The Gamma Plus tab is where you will ﬁnd the controls that aﬀect the color balance brightness and contrast of the display screen Use the control knobs to adjust the screen valu...

Страница 43: ...lt values This is useful if you are experimenting with the control knobs and are unhappy with the results or if you decide to make additional changes at a later time and want to discard your previously applied settings When you are satisﬁed with the changes you have made tap the Save as button to save the values to a ﬁle that you can recall at a later time Tap on the Apply button to accept your ch...

Страница 44: ...cter basis and is useful for entering information that requires a higher level of precision such as passwords website URLs or e mail addresses When you reach the end of the line the pad will expand automatically so you can keep on writing without having to stop Windows will convert your handwriting into text on the ﬂy and then insert it in the appropriate location when you tap Insert On Screen Key...

Страница 45: ...earn more about how to use the input panels you can also take the Tablet PC Tutorials by navigating to All Programs Tablet PC Tablet PC Tutorials in the START Menu For more information about the Input Panel s Options menu tap on the Help button inside of the Options Menu Panel Securing Your eo TufTab Your eo TufTab is equipped with a biometric ﬁngerprint reader that you can use to better secure yo...

Страница 46: ... created your user password you setup the password vault and enroll your fingerprints To do this launch the VitaKey software application 1 Locate the VitaKey Settings application shortcut in the START menu under All Programs VitaKey MC3020 System System Settings 2 The ﬁrst time you run the VitaKey application you will be greeted with the System Wizard Tap the Next button to begin the wizard or tap...

Страница 47: ...n the corresponding ﬁnger in the diagram The window display will change and ask you to swipe the ﬁnger Lay your ﬁnger on the front panel above the sensor and slide it downward over the sensor If the read is successful a sound will play and the number in the boxes below the hands will change to a ﬁngerprint symbol Repeat this procedure four times to successfully register your print When you have en...

Страница 48: ...time you enter a username password combination in an application a web page or the Windows XP Login screen How to enroll a password into the Password Bank 1 Launch your web browser and navigate to a website page where you would normally enter a username password combination 2 Enter your username and password and submit them A VitaKey Password Bank window will automatically pop up asking you to nam...

Страница 49: ...ty 4 The account data should automatically register with the site and you should now be logged in To manage the Password Bank 1 Launch the VitaKey System Settings application by either tapping on the VitaKey icon in the system tray and tapping on System Settings or by tapping on the START button and going to All Programs VitaKey MC 0 0 System Systems Settings 2 Swipe one of your ﬁngers with an enr...

Страница 50: ...ct to the Internet in different ways The ways vary depending on the user s networking environment as well as personal preference and available equipment This section outlines two of the most common ways 1 Using a wired LAN Local Area Network 2 Using a wireless LAN Using a Wired LAN To connect to the Internet via a wired LAN environment typically an Ethernet port or a broadband modem must be within...

Страница 51: ...nnected or contact your network administrator 4 Press and hold the Local Area Connection item and select Properties from the pop up menu that appears or if the Status window appears tap the Properties button 5 Under the General Tab you ll see a list box called This connection uses the following items Select Internet Protocol TCP IP and tap the Properties button to open the Internet Protocol TCP IP...

Страница 52: ...e the window Tap OK in the Local Area Connection Properties window to ﬁnish Using Both DHCP and a Static IP Address If you are using alternating networks with either DHCP or static IP addressing you can use alternative settings that will enable simultaneous conﬁgurations of both DHCP and a static IP This will allow you to connect to both of the networks without having to reconﬁgure each time you w...

Страница 53: ...o wireless routers or access points that support either of these standards 1 Turn on the WiFi transmitter using the WiFi button on the front of your UMPC Refer to the chapter Touring Your eo TufTab for the location of the WiFi transmitter button 2 Locate the icon in the system tray and double tap on it to launch the ISSC Wireless Utility 3 Tap on the Site Survey tab to view the available wireless ...

Страница 54: ... or still can t connect after entering the key properly contact your network administrator or the technical support line of your ISP Bluetooth Wireless Connectivity Bluetooth is a short range wireless technology you can use to transfer data between your eo TufTab and other wireless devices that use Bluetooth such as wireless keyboards and mice cell phones PDAs and even printers Bluetooth enabled d...

Страница 55: ... using Bluetooth wireless connectivity go to the Windows Help and Support Center in the START Menu and type Bluetooth in the search box Pairing with a Bluetooth Device To begin using a Bluetooth device with your eo TufTab you must ﬁrst pair it with the eo TufTab Typically to pair your device 1 Locate the Bluetooth icon in the System Tray of your Windows Task Bar and double tap on it 2 Place your B...

Страница 56: ...ould like to initialize and use with your Bluetooth device 6 If prompted by your Bluetooth device enter a passkey code on your device to be used to verify authorized access privileges by the eo TufTab Make sure you know the code you entered as you ll need to enter it again on your eo TufTab Some Bluetooth devices contain preprogrammed codes Check your device s instruction manual for more informati...

Страница 57: ...l support department For more information about the BlueSoleil application check out the on line help system located in the application s Help menu Using the Built in Camera Your eo TufTab features a USB digital camera that is capable of capturing still images up to Megapixels in size or video at up to 0x 0 The camera is DirectShow compatible and can be used with applications that are made to work...

Страница 58: ...ge print the image copy the image to the clipboard or clear the image Tap the close application icon on the title bar to close the image capture window If you tap on the Start Capture item your eo TufTab will prompt you to create a new capture ﬁle that will store the video you are about to shoot Pick a location on your hard drive give it a name and click OK Next you will be prompted to specify to ...

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Страница 60: ...lutions A few common hardware problems and suggested solutions are presented in the tables below Audio Problems Solutions Problem Possible Cause Solution There is no sound The volume is either muted or turned down Use the Microsoft Windows volume control icon at the lower right hand corner of the display to adjust the volume and disable muting No sound is coming through external speakers or headph...

Страница 61: ...as exposed to a high temperature Let the battery pack reach room temperature before attempting to charge again The battery pack is nearing the end of its life Replace the battery pack Use only batteries recommended for use with your speciﬁc model Battery charge gauge is not accurately displaying the remaining charge Battery pack requires calibration Calibrate the battery pack Problem Possible Caus...

Страница 62: ...ttery condition Connect the computer to an external power source Problem Possible Cause Solution The computer does not see the network The networking cable you are using is defective Replace the cable The computer does not connect to the network The settings are not correctly set Contact your network administrator If connecting wirelessly wireless card is turned oﬀ Look at the wireless power toggl...

Страница 63: ...sume The external monitor display is selected Check the external display and use the VGA utility to change back the primary display to the Tablet s internal screen The mouse pointer will not follow the stylus pen properly The touch screen calibration is oﬀ Rerun the calibration routine in the Touch Panel Settings Utility application You can not drag windows or icons when using the touch screen The...

Страница 64: ...repair Before you call your dealer please have the following information available 1 Which model do you have 2 What is the serial number 3 How is your computer conﬁgured What peripheral devices are you using 4 What messages if any appear on the screen 5 What software were you running at the time of the problem 6 What have you done already to try to solve the problem If you have overlooked a step y...

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Страница 66: ... SSE3 instructions Cooling via Heat Sink without fan plus reserved fan solution Chipsets VIA VX700 with integrated VIA S3G UniChrome Pro II IGP Graphics Integrated Southbridge with 8 channel HD Audio AC 97 Compliant V Link 533 MB s bandwidth North South Bridge interconnect Memory 1 0 GB DDR2 400 SDRAM BIOS Phoenix Award BIOS v6 00PG 8Mb Flash 512KB ROM Boot from USB or CD Plug n Play Support ...

Страница 67: ...user accessible drive bay Video 200 MHz 128 bit 2D and 3D Graphics Engine Chromotion Video Engine featuring MPEG 2 MPEG 4 WMV9 Decoding Accelerators Shared Memory up to 128 MB DuoView and Screen Rotation Support Native resolution of 800x600 with LVDS interface Software screen interpolation to 1024x600 Dual Display Support External Display up to QXGA 2048x1536 Display 7 TFT wide angle viewable LCD ...

Страница 68: ...port Finger Print Reader AuthenTec AES2501 Fingerprint Sensor Patented TruePrint Technology for best Ability to Acquire ATA High Definition 192 x 16 TruePrint Technology based pixels 9 75mm x 81mm 500 pixel per inch array USB 2 0 High Speed interface ESD Resistance rated IEC 61000 4 2 Level 4 15KV Ultra hard surface coating withstands more than 10 million rubs Expansion Slot PCMCIA 2 1 Compliant S...

Страница 69: ...22 in 206 mm x 135 mm x 31 mm Case Color White or Black LED Indicators Power ON green Battery Charging amber Low red blinking Fully charged with DC connected green Fully charged without DC connected OFF Wireless Networking Connected blue Function Buttons Right side front face WiFi Networking Transmitter Power User Programmable User Programmable Secure Attention Sequence Ctrl Alt Del Control Button...

Страница 70: ...atch Mode up to 27 0Vdc maximum OCP Over Current Protection Auto Recovery up to 6A maximum OTP Over Temperature Protection to prevent catastrophic failure from overheating Operating Environment Operating Temperature 5 C 35 C 41 F 95 F Storage Temperature 25 C 60 C 13 F 140 F Humidity 5 85 30 C no condensation Certifications Safety cUL EMI FCC Class B CE IR Rating IP53 Front Bezel ...

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Страница 72: ...386 Beech Avenue Suite 6 Torrance CA 90501 310 782 1201 tel 310 782 1205 fax www tabletkiosk com UG v7112XT Rev 001 6 13 07 ...

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