Prism6 & Crystal Reader software User Manual
47
VII. Troubleshooting
Display Screen Error Messages
Prism6 and Crystal Reader software:
Description
error message
Recommendations
A red light appears in the third position at
the front of the Prism6 instrument
Reboot the Prism6 instrument (press the power
button in the front for a few seconds until the
Prism6 instrument shuts down, then press again
to start it). Restart Crystal Reader software.
The Crystal Reader software application
stops responding
Go to “Control Panel” > “Task Manager” and stop
the Crystal Reader process, then start it again.
Image acquisition issue (Black or non-
existent flag)
Re-scan the concerned chamber
Non-optimal image assembly in a
chamber
Re-scan the concerned chamber
Error
message:
Unable
to
scan
chamber(s)
Re-scan the non-scanned chamber(s)
Error message: It is not possible to
deactivate the blue channel, it is used for
droplet detection.
Ensure to select at least 3 detection channels,
including the Blue channel.
Error: it is necessary to scan three
channels, including the blue one, to
perform a scan
"Error message: Prism6 instrument
configuration
not
applicable
with
detection channel selection."
Depending
on
the
Prism6
instrument
configuration, up to 6 detection channels are
available.
H24000.3: 3-color Prism6 configuration with the
detection in Blue, Green, and Red channels.
H24000.6: 6-color Prism6 configuration with
detection in Blue, teal, Green, Yellow, Red and
Infra-red channels. Please contact the Technical
Support to enable detection channels, if
applicable.
Error: the current Image Analysis
Configuration File (.yaml) is not designed
to be used on this scanner type. Please
ensure the consistency between the
“.yaml” file and the experiment settings.
Please use the scanning templates provided by
Stilla Technologies accessible at
https://www.stillatechnologies.com/technical-
resources/naica-system-prism6/
. Please ensure
the consistency between the
“.yaml” file and the
experiment settings when editing
“.yaml” files
.
Error: the selected Crystal Miner Plot
configuration file (
“.ncp”) uses different
channels than the ones activated.
Please use the scanning templates provided by
Stilla Technologies accessible at
https://www.stillatechnologies.com/technical-
resources/naica-system-prism6/
. Please ensure
the consistency between the “.ncp” file and the
experiment settings
.