STARPLUS STSe Key System, Руководство по установке

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4-14 Remote System Monitor
Chapter 4 - Maintenance and Troubleshooting
STARPLUS STSe - Installation Manual August 2005
DTMF Receiver Trace
The CONFIG utility allows technicians to take specific DTMF receivers in/out of service. This is
useful for troubleshooting DTMF receiver problems to isolate a specific DTMF receiver that may
be faulty.
1. Connect a PC with communication software to I/O port 1 on the MBU.
2. At the ENTER PASSWORD> prompt, type [ config] and press <Enter>.
Basic Format for Commands
d<space>r<return> - to display the status of all DTMF receivers in the system.
The display shows the receiver number, cabinet location, card slot location, receiver status,
and state of the receiver.
Examples
Making a Receiver Busy:
d<space>rXX<return> - (XX is the receiver number to make busy.)
Making a Receiver Available:
d<space>rXX<return> - ( XX is the receiver number to make available .)
Remote System Monitor
General Overview
The Remote System Monitor feature provides access to the installed system for diagnostic
purposes. These capabilities benefit service personnel enabling them to support the end user.
Different levels of access, via password, allows authorized personnel to trace, monitor and
upload critical information directly from the
STSe System. This provides a more accurate means
of acquiring system information that leads to a quick resolution of problems that may occur.
This is all done without interfering with ongoing call processing or normal system operation,
and in many cases may be performed without a site visit. The optional 9600 baud modem is
used for remote access.
Capabilities allowed and reserved for this high level troubleshooting include the following:
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Monitor Mode
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Enable and Disable Event Trace
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Dump Trace Buffer (upload)