-53-
Service
Troubleshooting
This unit is designed to provide years of reliable service under even the worst conditions.
Many times there may appear to be a problem with the unit when the true problem is in the
speaker(s) or improper installation. The following chart shows typical symptoms and possible
causes.
If you have reviewed the chart above and still cannot resolve your issue, reset the unit
to the factory defaults as described on page 34 and troubleshoot again.
If you still cannot resolve your problem, please contact our Technical Service department.
When contacting us about a product you have purchased, please have the product’s serial
number readily available.
Phone: (585) 226-9025 Fax: (888) 478-2797
[email protected] www.starheadlight.com
Symptom
Possible Cause
Check
No power
No power supplied to +12 terminal
block inputs in amplifier.
Connector loose
Amplifier 20A fuse or 5A fuse blown
Loose connection at power source
Remote Enable wire not connected
Does back-lighting come on?
Do you hear a “pop” when turned on?
Is power hooked up backwards? Positive ground vehicle?
Is an external fuse or circuit breaker used?
Are the negative leads connected to a good ground?
Check that terminal #4 of the 12-way connector has
+12VDC applied to it.
No siren tone - PA
works
No siren tone - No
sound
High voltage protection
Low voltage protection
Microphone button stuck
Park Kill polarity option set wrong
Park Kill activated
Bad speaker or speaker wiring
The input voltage must be less than 16 volts.
The input must be greater than 10V with the siren turned on.
Does microphone button release properly?
Is the PK DIP switch option properly configured?
Does the siren work when Park Kill input is disconnected?
Does either speaker diagnostic LED flash? Check for a short.
Does neither speaker LED turn on steady? Check for an
open.
No PA
PA volume not set properly
Have you tried adjusting the PA volume control?
Distorted siren
sound
Speaker assembly loose
Intermittent Aux. Input connection
Low or high vehicle voltage
Is the speaker bell or tip loose?
Is the Aux. Input used and wired properly?
Input voltage must be 10-16 volts while siren is on.
Intermittent siren
tone
High voltage protection
Low voltage protection
Microphone button activation
Circuit breaker in supply connection
Shorted speaker or speaker wire
Is the vehicle voltage regulator working properly?
Is the connector tight on the back of the unit? Loose
connection on a power lead? The input must be greater
than 10V w/ the siren turned on.
Is something lying on the microphone?
Is a circuit breaker used with at least a 50A rating?
Does the speaker have water damage, or is a wire
pinched?
Horn function or
Manual function
stuck on
Siren push button switch stuck
Aux. Input improperly connected
Aux. Input Polarity Option set wrong
Does the Siren switch return fully when released?
Is the AUX Input used and wired properly?
Is the AUX jumper option properly configured?
No Radio
No or Low Radio
Unit not connected to radio
Radio volume too low
Radio outputs not isolated and
polarity hooked up backwards
Is the radio connected properly to the unit?
Can you hear the radio in the vehicle?
Have you tried turning the Radio volume control?
Are the radio wires connected to the correct polarity from
the radio output?
Wrong siren tone Two-Tone option jumper installed
Aux. Input set to wrong function
Is the TT jumper option properly configured?
Is the AUX jumper option configured properly?
Phaser not
working
Phaser disabled
Is the PD jumper option configured properly?
Lights not working Overloaded or short circuit
Check fuse. Check wire connections.
Arrowstick not
working
Erratic arrow stick
pattern or 1
st
or
8
th
head not
working
Fuse blown
Arrow stick option jumpers net set
properly
Poor connection
Check fuses on arrow stick control box. Check
communication cable.
Is the 6 head stick option selected? Is 8 head stick option
not selected?
Is green connector screwed in tight to lock into amp?
Are all 12 terminal block connections tight?
Troubleshooting
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