4 Organizational tasks
08/2008
4.2 Service cases
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4-166
ePS Network Services, Function Manual (FH) - Release 08/2008
Field Content
Type
Note:
The filter text is applied to the machine ID
and the service case name. Technicians
cannot be found in this way. The filter is only
effective if the limitations are adhered to.
between
upper and
lower case;
any charac-
ter permitted)
Date from/to
The service cases to be displayed can be
limited to within a freely definable time win-
dow. For this purpose, the time frame is lim-
ited by entering dates (inclusive) between
which service cases should be displayed. In
addition, other filters will take effect.
SELECTION
(month)
INPUT
(Day: Be-
tween 1 and
31; year:
Between
1994 and
20xx)
4.2.2 Service cases - Detailed view
Description of functions
A service case can be accessed by either opening one from the overview list of ex-
isting service cases, or creating a new one in the service cases menu in the organ-
izational tasks.
It is not necessary for a machine to be selected for the purpose of opening an ex-
isting service case. In order to create a new service case, ePS Network Services
asks the user to select a machine, and automatically opens the machine selection
list for this purpose.
Fig. 4-6: Creating a new service case (detailed view)