4 Organizational tasks
08/2008
4.2 Service cases
© Siemens AG 2008 All Rights Reserved
4-168
ePS Network Services, Function Manual (FH) - Release 08/2008
Field Content
Type
Note:
Changes to technicians and status are stored
jointly with the optional reason for the change
in the change history of the service case.
Telephone
number
For questions relating to clarifying the fault,
the person who made original the request
can leave his/her telephone number.
INPUT/
DISPLAY
(15 digits)
Remote access
If the person who made the fault help request
requires teleservices and has indicated this
on the machine HMI, a teleservice session
can be established at this point.
ACTION
Note:
The session ID is automatically transferred to
the operator panel of the control from which
the request for a teleservice session was
submitted. Manual entry at the panel is not
necessary.
If the request form for the teleservice session
on the operator panel of the control is no
longer open (e.g. canceled by the machine
operator), a teleservice session will have to
be initiated.
Service report
Option for entering a service report: The
existing report can be changed as many
times as required by means of editing; this
will not be logged.
DISPLAY
INPUT
(Max. 2000
characters; any
character
permissible)
Protocol
Each change to the status and technician is
logged here along with a time stamp and the
change.
DISPLAY
Files
Display of the files connected with the service
case for additional information. Use the
browse function to locate and add files. Click
the files once to open them in the applica-
tions corresponding to the type of file.
Note:
Additional files from the local file system can
be linked to the service case manually using
"Add file" and saved on the ePS network
server (e.g. repair reports, pictures of the
damage).
Files can also be added and deleted as re-
quired at a later point; this will not be logged.
SELECTION
DISPLAY
ACTION