08/2008
2 Machine information
2.5 Remote access
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ePS Network Services, Function Manual (FH) - Release 08/2008
2-65
Function Property
Conference link
(Transfer session)
You can use the "Assist online support" function
to invite other specialists to join the teleservice
session. The person you invite to join a teleser-
vice session that is currently underway has the
option of either providing active support or simply
participating in the teleservice as an observer.
Remarks
(Annotate)
The "Annotate" function provides a kind of marker
pen function. You can use this marker pen to give
the machine operator instructions within the
following functions:
•
Remote display - application view and
desktop view
•
Remote control - application control and
desktop control
Video transmission from the
PC of the service engineer
(video session)
You can use the "Show video" function to transfer
a video image from your workstation to the ma-
chine operator. This can be used to show a draw-
ing, for example.
Remote printing
(Remote print)
A special printer can be activated on the control.
If data is output to this printer, it is redirected to
your service PC during an online link. This en-
ables a printout of important information to be
forwarded to you. The printout is then output on
the printer of the service PC.
2.5.3 Starting a service session
Overview
To open a teleservice session, select main menu item "Machine information" and
then menu item "Run teleservice". Go to the "Remote access" section and click on
the "Run teleservice" link.
The session ID shown is transferred to the machine operator:
Fig. 2-36: Transfer session ID