08/2008
4 Organizational tasks
4.2 Service cases
© Siemens AG 2008 All Rights Reserved
ePS Network Services, Function Manual (FH) - Release 08/2008
4-165
Field Content
Type
Status
Processing status of a service case.
DISPLAY
Authors Technician
currently assigned to a service
case (not the creator of the fault help re-
quest)
DISPLAY
Status of the
service cases
(filter)
Filtering of all service cases according to
status: Filtering is performed by clicking
"Search".
SELECTION
Machine (filter)
Filtering of all service cases according to the
machine that is currently selected: Filtering is
performed by clicking "Search".
SELECTION
Search text/free
search text (filter)
Permits filtering of all service cases accord-
ing to a free text: Filtering is activated by
clicking "Search".
Note:
The filter text is applied to the machine ID
and the service case name. Technicians
cannot be found in this way. The filter is only
effective if the limitations are adhered to.
INPUT
(Max. 40
characters;
no differen-
tiation be-
tween upper
and lower
case; any
character
permitted)
Extended search
Enhanced search for service cases accord-
ing to the search term, date, status, and the
current technician and initiator of the service
case.
ACTION
Fig. 4-5: Search criteria for service cases
Field Content
Type
Requested by
Creator of fault help request
SELECTION
Authors Technician
currently assigned to a service
case (not the creator of the fault help re-
quest)
SELECTION
Status of the
service cases
(filter)
Filtering of all service cases according to
status: Filtering is performed by clicking
"Search".
SELECTION
Machine (filter)
Filtering of all service cases according to the
machine that is currently selected: Filtering is
performed by clicking "Search".
SELECTION
Search term
Permits filtering of all service cases accord-
ing to a free text: Filtering is activated by
clicking "Search".
INPUT
(Max. 40
characters;
no differen-
tiation