2 Machine information
08/2008
2.5 Remote access
© Siemens AG 2008 All Rights Reserved
2-66
ePS Network Services, Function Manual (FH) - Release 08/2008
Function description
Fig. 2-37: Main menu of a support center session
Registers Content
Tools
Selection of functions: chat, video, or file transfer
Desktop
Selection of functions: desktop control or desktop view
Application
No longer used starting with ePS Network Services V4.0
Session
Selection of functions: transfer session, session options, or end
session
Functions on "Tools"
Function Description
Video
This permits the transmission of video images of a webcam
from the service PC to the machine control.
Transfer file
Permits the transfer of single or multiple files or directories.
Transfer can be from the service PC to the machine control
or vice versa. This enables the import of patches to correct
errors, for example. The machine control can also be up-
dated quickly. Even complex NC programs can be trans-
ferred to the service employee for offline testing or for modifi-
cation via file transfer.
Which functions (advance or basis file transfer) and views of
drives are used within data transfer depends on the type of
session set for an organization.
Chat
Once initiated, the chat function allows each participant to
send text messages. The participant can choose another
participant to whom he/she wishes to send a message; alter-
natively, he/she can broadcast the message to all service
employees who are logged on.