2 Machine information
08/2008
2.5 Remote access
© Siemens AG 2008 All Rights Reserved
2-74
ePS Network Services, Function Manual (FH) - Release 08/2008
Transferring desktop control to "service technician 2" (Support Assist)
To transfer control, click the "Sharing" button in the top right-hand corner of the
Desktop Sharing window and select "Allow to Control Remotely".
Click on the participant "Support Assist" (example):
Fig. 2-48:
Control is transferred to "Service employee 2" for the current desktop control func-
tion. He or she can now take over control by clicking on the desktop of the machine
control with the mouse.
"Service employee 2" can execute the following functions:
•
Operate the machine control
•
End
desktop
control
•
Exit a service session
Transferring desktop control back from "service technician 2" (Support Assist)
"Service technician 1" can regain control. To transfer control, click the "Sharing"
button in the top right-hand corner of the Desktop Sharing window and select
"Allow to Control Remotely".
Click on the "Support Assist" participant and control is passed back to you.
Fig. 2-49:
