08/2008
2 Machine information
2.5 Remote access
© Siemens AG 2008 All Rights Reserved
ePS Network Services, Function Manual (FH) - Release 08/2008
2-73
On the "Annotation" toolbar, the cursor changes shape to a marker pen with
which you can select areas of the machine control.
2. To end the "Annotation" function, click the "
−
" button at the top right-hand cor-
ner of the toolbar.
3. You must then click on the desktop of the machine control with the mouse to
get back mouse control.
Ending a service session
4. To end the service session, click the "Leave session" button. Confirm the end
of the session by clicking Yes.
Fig. 2-47: Leave session
2.5.6 Setting up a service conference call
Description of functions
Several service employees and specialists can work together in a service session
to solve a problem. The service technician who establishes the service session first
keeps control of all functions throughout the service session. All other service tech-
nicians can only observe what is going on. If necessary, the first service technician
can pass on and take back control to or from another service technician within a
desktop control session.
The entire session can also be passed on to a second service employee. After that,
all functions must be confirmed again by the machine operator.
Example
Participants:
•
"Service technician 1"
"Service technician 1" opens a "desktop control session" and can execute all
functions of the control.
•
"Service technician 2"
"Service technician 2" is logged on with the name "Support Assist".
"Service technicians 2" sees the same content, but cannot execute functions.
(Exception: participating in the chat)