82
O P E R A T I N G I N S T R U C T I O N S | safeRS3
8027489/2022-03-01 | SICK
Subject to change without notice
8 MAINTENANCE AND TROUBLESHOOTING
Status
safeRS3 Designer application
messages
Problem
Remedy
MSS ERROR/DSS ERROR
Error detected by
diagnostics
relative to the
internal micro-
controllers (MSS
and DSS), their
internal
peripherals or
memories
If the issue persists, please
contact Technical Support.
Flashing
red. Six
flashes
followed
by a
pause
2)
TAMPER ERROR
Sensor detected a
variation in
rotation around
the axes
(tampering)
Not available if the sensor is
in muting. Check if the sensor
has been tampered with or if
the side or mounting screws
have loosened.
Note
1)
: flashes at 100 ms intervals without pause
Note
2)
: flashes at 200 ms intervals and then with a 2 s pause.
8.1.3
Other problems
Problem
Cause
Remedy
Undesired alarms Transit of people or objects
in close proximity to the
protective field
Change the sensors sensitivity (
).
Machinery in safe
status without
motion in the
protective field
No power supply
Check electrical connection.
Contact Technical Support if necessary.
Failure of the control or one
or more sensors
Check the status of the LEDs on the control
(see
).
Access the application safeRS3 Designer, on
the
Dashboard
page, mouse-over on
in
correspondence with the control or the sensor.
The voltage value
detected on the
SNS input is zero
The chip that detects inputs
is faulty
Contact Technical Support.
The system does
not function
correctly
Control error
Check the status of the LEDs on the control
(see
).
Access the application safeRS3 Designer, on
the
Dashboard
page, mouse-over on
in
correspondence with the control or the sensor.
Sensor error
Check the status of the LEDs on the sensor
(see
Sensor LED on the previous page
).
Access the application safeRS3 Designer, on
the
Dashboard
page, mouse-over on
in
correspondence with the control or the sensor.
