Operating Instructions
Chapter
11
DME5000
8009813/ZJV1/2017-05
© SICK AG • Germany • Subject to change without notice
117
Troubleshooting
Problem
Hiperface
Status
code
Cause
Countermeasure
SERVICE
(flashing
display)
33H
Hardware problem
Check supply voltage, power off/on,
check wiring according to section
5.2.1; if not self-repairing: Send in
device for repair.
Internal device
temperature outside of
specifications
Device too cold (internal tempera-
ture <– 15 °C: Wait for warm-up
phase and turn supply voltage off
and back on. Use device with
heating if required).
Device too hot (internal tempe-
rature > 80 °C: Cool off device).
Effect: Measured value output is set to "0".
Problem
Cause
Countermeasure
Parameter
changes via
operating keys are
not saved
permanently.
During change:
- bus communication was
active,
- there was no visual contact
with the reflector.
- Remove bus cable.
- Check light path.
PROFIBUS error messages
Problem
Cause
Countermeasure
Device error
Hardware problem
Check supply voltage, check
wiring according to section
5.2.1, power off/on; if not self-
repairing: Send in device for
repair.
Internal device temperature
outside of specifications
Device too cold (internal
temperature < –15 °C: Wait for
warm-up phase. Use device
with heating if required).
Device too hot (internal
temperature > 80 °C: Cool off
device).
Effect: Measured value output is set to "0".
Measuring error
Light path is damped too much
by mist, dust, etc.
Ensure clear light path.
Lens or reflector contaminated.
Clean optical surfaces.
Movement too fast.
Check maximum movement
speed.
Light path to reflector
interrupted.
Ensure that the light spot is
visible on the reflector at all
times when moving.
Effect: Measured value output is set to "0", PLB display lights up.
