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6. WindowsDirect Function
6.3 Troubleshooting the WindowsDirect
Communication Function
If the WindowsDirect communication function doesn't run properly, check the following points.
If this doesn't resolve the problem, contact your Shimadzu representative.
Q1 WindowsDirect communication has been set but it is not operating at all.
A1
• Check the type of communications cable used for the connection (Shimadzu authorized part or
another part available on the general market) and the soundness of the connection.
• If a USB serial converter is used, depending on the circumstances at the setup there is a possibility
that it has been automatically set to a COM port number higher than 4, and in this case you should
reassign it to a COM port number that can be used by serial key devices (COM1 to COM4).
• It is possible that the driver used as an accessory with the USB serial converter has not been set up
properly. Try uninstalling the driver and installing it again.
• Some notebook PCs feature a setting for disabling RS-232C ports as a power-saving measure.
Before trying to use the WindowsDirect communication function, make the setting that enables the
use of RS-232C ports.
• Communications with other applications and PCs via a LAN may interfere with the serial key device
settings. Try using WindowsDirect communication without using the LAN.
Q2 The WindowsDirect communication function won't work after I restart the PC.
A2
• Some PCs don't recognize that a serial key device has been set when they start up. For details on
how to deal with this, contact your Shimadzu representative.
Q3 I want to use the WindowsDirect communication function with Windows Vista.
A3
• Windows Vista doesn't have the serial device setting screen that is required to set the WindowsDi-
rect communication function. For details on the setting, contact your Shimadzu representative.
Q4 Data is input to the PC as garbled characters.
A4
• Either the balance or the PC is not set for the WindowsDirect connection function. Make the settings
again.
Windows
®
* = Windows
®
95, Windows
®
98, Windows
®
Me, Windows
®
2000, Windows
®
XP, and higher.