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• Consult and study.
Energy audits of the installations.
Harmonic studies.
Pre-sales advising.
Studies to renew the equipments.
• Technical support.
Telephone technical support.
Commissioning.
Corrective actions.
Battery replacement.
• Services.
Maintenance contracts.
Telemaintenance (SICRES).
Communication and management systems of the equip-
ments.
Control, management, monitoring and maintenance of the
batteries (BACS II).
Training courses.
Electrical installations.
Consult our Website to get more information.
8.3.1. Consult and studies.
8.3.1.1. Energy audits of the installations.
For any type of installation and applications, an expert group of pro-
fessionals will study your installation in detail. Once done, it will be
given a detailed report.
At the end of the audit, a report-file will be supplied, which will
include:
• Status of the equipments.
• Consumptions and loads.
• Main parameters of the low AC voltage.
• Sizing analysis of the electrical installation.
• Capacity and type of the cooling system.
• Protections checking.
• Charts and graphics of the got results: I, V, W, VA, THD, ...
• Conclusions and improvements.
8.3.1.2. Harmonic study.
Once they are identified, our technicians will be in charge of
measure and quantify them, in order to size the solution properly.
8.3.1.3. Pre-sales advising.
Our technical staff will inform and advice the clients to choose the
most suitable equipment and options for their applications, needs
and budget. Likewise, it is also possible to make product exhibitions
and presentation seminaries of new equipments.
8.3.1.4. Studies to renew the equipments.
In the same way, to renew the installed number of equipments, we
do customised studies and we offer extremely attractive "renew
plans".
8.3.2. Technical support.
8.3.2.1. Hot-line telephone technical support.
By default and without contracting any service, our
S.T.S.
depart-
ment is at your disposal. With only a call to our "hot-line" telephone,
one of our technicians will guide you about the possible fault and,
if it proceeds, to reserve date and time for an intervention (see tel-
ephone numbers in the back page).
8.3.2.2. Commissioning.
It is included in the equipment sales. It includes the commissioning
of the system, main parameter setting and short-training to the
maintenance staff.
8.3.2.3. Corrective actions.
Any intervention needed to fix the failure at site. The reparation of
the equipment by an extended network of authorised technical staff
at any point of the national geography. Rest of the world depending
on the international covering.
8.3.2.4. Battery replacement.
Batteries are storage devices of chemical energy with a limited
lifetime. They have been designed according to an optimal environ-
ment conditions and a defined quantity of charging and discharging
cycles. Nevertheless, a battery with an average lifetime of 5 years,
could be replaced after 4 years, and one of 10 years lifetime after 7
years. Although, a lot of UPS system make a battery test, nothing
can be better than a visual inspection at site.
As we are working with the main battery manufacturers and we
can supply any spare part. Batteries can be replaced at site.
Our technical and replacement service has tests to be done at site,
by checking the conditions of each cell of the battery, total capacity
of the set and the remaining lifetime. These tests can be bought
separately or be part of any of our battery maintenance plans.
8.3.3. Services.
8.3.3.1. Maintenance contracts.
In a wide range of timetables and modalities, they are the warranty
of maximum efficiency and optimization of the useful lifetime of
their energy systems. It includes a customised relationship, quickly
intervention, advisements at site by qualified technicians, reports
and detailed analysis, etc.
USER MANUAL
