Dear Customer,
Our compliments for having chosen a Rinnai product.
The standard Rinnai warranty does not affect the terms of the legal warranty on customer’s good and relates to Rinnai products purchased.
WHAT IS COVERED?
The warranty covers any defects in materials or workmanship when the product is installed and operated according to Rinnai installation
instructions, subject to the terms within this limited warranty document. This warranty applies only to products that are installed by a
registered gas engineer. Improper installation may void the warranty. This warranty extends to the original purchaser and subsequent
owners, but only while the product remains at the site of the original installation. The warranty only extends through the first installation
of the product and terminates if the product is moved or reinstalled at a new location.
WHAT WILL RINNAI DO?
Rinnai will repair or replace the product or any part or component that is defective in materials or workmanship, except as set forth below:
- all repairs must be performed using genuine Rinnai parts.
- all repairs or replacements must be performed by a registered gas engineer.
Replacement of the entire product or replacement of any parts may only be authorised by Rinnai. Rinnai does not authorise any person or
company to assume for it any obligation or liability in connection with the replacement of a product or heat exchanger. If Rinnai determines
that repair of a product is not possible, Rinnai will replace the product with a comparable product, at Rinnai’s discretion. If a component
or product returned to Rinnai is found to be free of defects in material or workmanship, or damaged by improper installation the warranty
claim may be denied.
HOW DO I GET SERVICE?
Contact your supplier or Rinnai. Proof of date of purchase is required to obtain warranty service. You can show proof of purchase with
a dated invoice or by completing and returning the enclosed warranty registration card. Receipt of warranty registration by Rinnai will
constitute proof-of-purchase for this product. However, warranty registration is not necessary in order to validate this warranty.
WHAT IS NOT COVERED?
This warranty does not cover any failures or operating difficulties due to accident, abuse, misuse, alteration, misapplication, acts of God,
improper installation, improper maintenance or service, inadequate water quality, scale build-up, freeze damage or for any other causes
other than defects in materials or workmanship. This warranty does not apply to any product whose serial number or manufacture date
has been defaced. Rinnai is not liable for any special, incidental, indirect or consequential damages that may arise, including damage to
person or property, loss of use, failure to install drain pan under unit, or inconvenience. This warranty does not effect your statutory rights
as defined by European laws.
WARRANTY
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