Chapter 2: Troubleshooting Your Library
Working With Tickets
60
Quantum Scalar i6000 User’s Guide
FRU SN
The serial number of the particular FRU.
Repair Link
The name of the repair page that is associated with the ticket.
FRU Status
The status of the FRU. Possible statuses are:
• Failed
• Degraded
• Warning
• Good
Error Code
A number that is associated with a particular issue that caused the ticket
report. Because more than one issue can cause a report, an error code
provides another level of detail to what the report provides. The error code
maps to a portion of library firmware code, which a trained analyst can
examine to determine the root cause of an issue. If the ticket is in the Closed
or Verified state, this field is set to N/A. This information is for technical
support use only.
FRU Logical SN
The logical serial number that the library assigns to a drive in a specific
location. This is not the serial number of the particular FRU (see
FRU SN
in
this table). If a drive is replaced by another drive in the same library location,
the logical serial number remains the same. From the host’s perspective, the
replacement drive is the same as the original one. This field appears for all
drive-related tickets only. If the logical serial number addressing feature is
disabled for the library,
Disabled
appears in this field.
Description area
A summary description of report information that is associated with the
ticket. It includes reason text that describes the cause of the ticket.
In the
FRU History Ticket List
area:
ID
The library-assigned identifier for the history ticket.
Description
A summary description of the history ticket. The description identifies the
FRU that caused the ticket and includes reason text that describes the cause
of the ticket.
All tickets that appear on the
Details
tab, including the ones in the
FRU
History Ticket List
area and the
Ticket #
area, see the same specific FRU.
State
The current state of the history ticket. All history tickets are in the Closed or
Verified state.
Element
Description
Содержание Scalar i6000
Страница 1: ...User s Guide Scalar i6000 6 66879 15 Rev B...
Страница 140: ...Chapter 2 Troubleshooting Your Library Accessing Online Help 122 Quantum Scalar i6000 User s Guide...
Страница 276: ...Chapter 3 Configuring Your Library Working with Towers 258 Quantum Scalar i6000 User s Guide...
Страница 290: ...Chapter 5 Advanced Reporting Viewing Cross Partition Media Moves 272 Quantum Scalar i6000 User s Guide...
Страница 344: ...Chapter 8 Encryption Key Management Using SKM 326 Quantum Scalar i6000 User s Guide...
Страница 444: ...Chapter 11 Configuring Access to StorNext 426 Quantum Scalar i6000 User s Guide...
Страница 450: ...Chapter 12 Partition Utilization Reporting 432 Quantum Scalar i6000 User s Guide...
Страница 532: ...Chapter 14 Using the Command Line Interface Command Line Interface CLI Commands 514 Quantum Scalar i6000 User s Guide...
Страница 574: ...Chapter 15 Maintaining Your Library Maintenance Actions 556 Quantum Scalar i6000 User s Guide...
Страница 706: ...Chapter 15 Maintaining Your Library Robot Tower and Power Rail Health Checks 688 Quantum Scalar i6000 User s Guide...
Страница 726: ...Chapter 16 Working With Cartridges and Barcodes Managing and Moving Media 708 Quantum Scalar i6000 User s Guide...
Страница 730: ...Appendix A Frequently Asked Questions 684 Quantum Scalar i6000 User s Guide...