Quantum Scalar i6000, Руководство пользователя

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Chapter 2: Troubleshooting Your Library
Working With Tickets
80 Quantum Scalar i6000 User’s Guide
To load the saved report criteria at a later time, click the template in
the list, and then click View to generate the report.
5 To close the Report Criteria dialog box, click Cancel .
Mailing, Saving, and
Printing Ticket
Information
The Send button on the Ticket Details dialog box enables you to send
detailed ticket information, including all report details, to e-mail
addresses. If you are accessing the LMC from a remote client, Send also
enables you to save the information to a file or print it.
Note: You can mail, save, or print ticket information from a remote
client. However, you cannot save or print the information from
the library’s touch screen.
Ticket information that a user sends by using the Send button is
essentially the same as the information that the library automatically
provides in e-mail notifications (see E-mail Notifications on page 47).
The only differences are that the subject line states “Library RAS
Information” and the body of the message does not have a “REASON
FOR AUTOMATED E-MAIL” section, but it has a “REPAIR AND
TROUBLESHOOTING INSTRUCTIONS ATTACHED” section.
The message body also includes the following information, which
provides details about the ticket and library conditions at the time of
the event:
• Ticket summary
• Ticket details, including status information
• Firmware versions, including MCB, RCU, CMB, and drive bricks
• Physical library configuration
• Library states, such as physical library online or offline, partitions
online or offline, or robotics varied on or varied off
• Time stamps of recent activity
• Report summary
• Report details for the ticket
The RAS repair page attachment is in HTML format.