Chapter 2: Troubleshooting Your Library
Working With Tickets
48
Quantum Scalar i6000 User’s Guide
• Ticket summary
• Ticket details, including status information
• Firmware versions, including MCB, RCU, CMB, and drive bricks
• Physical library configuration
• Library states, such as physical library online or offline, partitions
online or offline, or robotics varied on or varied off
• Time stamps of recent activity
• Report summary
• Report details for the ticket
The notification also includes a repair page attachment. This page
provides a problem description and corrective actions you or a customer
service engineer (CSE) can perform. For more information about repair
Note:
A notification e-mail contains helpful information about a
ticket and how to resolve it. However, the notification
represents a condition that existed at a certain time in the past.
The notification might not reflect the current situation. The
notification indicates a specific ticket ID, so you should find
and examine that specific ticket in the LMC. The ticket reflects
the real-time status of the issue. For more information about
accessing tickets, see
SNMP TRAP Notification
The library can be configured for SNMP TRAP receiver addresses which
to send RAS subsystem change event notification and other library event
as discussed in the
Basic SNMP Reference Guide for the Scalar i2000/
i6000 Library
.
Working With Tickets
Tickets are your primary troubleshooting tool when you experience
problems with the library. A ticket provides details and reports about
Содержание Scalar i6000
Страница 1: ...User s Guide Scalar i6000 6 66879 15 Rev B...
Страница 140: ...Chapter 2 Troubleshooting Your Library Accessing Online Help 122 Quantum Scalar i6000 User s Guide...
Страница 276: ...Chapter 3 Configuring Your Library Working with Towers 258 Quantum Scalar i6000 User s Guide...
Страница 290: ...Chapter 5 Advanced Reporting Viewing Cross Partition Media Moves 272 Quantum Scalar i6000 User s Guide...
Страница 344: ...Chapter 8 Encryption Key Management Using SKM 326 Quantum Scalar i6000 User s Guide...
Страница 444: ...Chapter 11 Configuring Access to StorNext 426 Quantum Scalar i6000 User s Guide...
Страница 450: ...Chapter 12 Partition Utilization Reporting 432 Quantum Scalar i6000 User s Guide...
Страница 532: ...Chapter 14 Using the Command Line Interface Command Line Interface CLI Commands 514 Quantum Scalar i6000 User s Guide...
Страница 574: ...Chapter 15 Maintaining Your Library Maintenance Actions 556 Quantum Scalar i6000 User s Guide...
Страница 706: ...Chapter 15 Maintaining Your Library Robot Tower and Power Rail Health Checks 688 Quantum Scalar i6000 User s Guide...
Страница 726: ...Chapter 16 Working With Cartridges and Barcodes Managing and Moving Media 708 Quantum Scalar i6000 User s Guide...
Страница 730: ...Appendix A Frequently Asked Questions 684 Quantum Scalar i6000 User s Guide...