Qiagen QIAsymphony AS, Руководство по эксплуатации

Страница: 172 / 216

QIAsymphony SP/AS Consolidated Operating Guide 12/2017 172
Error Comments and suggestions
Sample bar codes are not
read properly. Only use compatible bar codes. Refer to Appendix A of the QIAsymphony SP/AS User Manual
— General Description for detailed information about compatible bar codes.
Be sure that bar codes can be easily read and are oriented to the left.
Be sure to position the bar code at an appropriate height in the rack. Make sure that the bar
code fits into the cut-out of the tube carrier and position the bar code at the height of the plate
carrier’s bar codes.
Samples have been
physically removed from
the system but a result file
cannot be downloaded.
The sample information is stored until the elution rack is removed from the inventory or the
system is switched off. Some information about samples that have been removed but which are
still stored in the inventory is displayed in the
Sample View screen of the Sample Preparation
menu.
In order to download a result file containing detailed information about the samples, remove the
corresponding elution rack from the inventory.
13.6.3 “Waste” drawer
Error Comments and suggestions
Liquid in the “Waste”
drawer.
Check that the lid of the liquid waste container has been removed. Make sure to insert the liquid
waste container in the correct orientation. If the liquid waste container overflowed, contact
QIAGEN Technical Services.
“Waste” drawer cannot
be opened. The “Waste” drawer is locked during a run and during the inventory scan. If the drawer cannot
be opened after the protocol has finished, open the
Maintenance SP menu and select Drawers
under Unlock .
If the problem persists contact QIAGEN Technical Services.
“Waste” drawer cannot
be closed.
Make sure to place the liquid waste container in the “Waste” drawer at the right-hand side of
the drawer. Remove the lid of the liquid waste container before you place it in the “Waste”
drawer.
13.6.4 “Reagents and Consumables” drawer
Error Comments and suggestions
The “Reagents and
Consumables” drawer
cannot be opened. The “Reagents and Consumables” drawer is locked during a run and during the inventory scan.
If the drawer still cannot be opened after the protocol has finished, open the
Maintenance SP
menu and select Drawers under Unlock .
Be sure that both piercing devices/reagent cartridges have been moved to the lower position. If
not, open the Maintenance SP menu and select Piercing Device 1/2 down under Move .
If the problem persists contact QIAGEN Technical Services.
Note : Do not use force to open the drawer.
Reagent cartridge cannot
be placed in the
“Reagents and
Consumables” drawer.
Make sure that the correct inserts for the reagent cartridges are in the “Reagents and
Consumables” drawer and that the reagent cartridge is inserted in the right orientation.