Troubleshooting network malfunctions
278
Model 1001MC Operations Guide
11 • Troubleshooting and maintenance
Troubleshooting network malfunctions
Using the Model 1001MC to troubleshoot a network problem generally involves the following steps:
1.
Receiving notification that there is a problem.
2.
Verifying that the problem exists.
3.
Checking the
Home
,
About 1001MC
, or
System Level Information
pages to see if errors or warnings
are listed (see section
“Checking 1001MC web pages for warnings or errors”
).
4.
Reviewing the
System Log: Non-Volatile Memory
page for information on what may have caused the problem
(see section
“Using the System Log to check for network problems”
on page 282).
5.
Checking rack card LEDs to see if one is displaying a fault condition (refer to the user manual that came with
each rack card for information on using front-panel LEDs to troubleshoot problems).
6.
Performing diagnostics tests with an external analyzer to isolate the problem (see section
“1001MC test mode
diagnostics”
on page 282).
If you require more help, refer to chapter 12,
“Contacting Patton for assistance”
on page 286.
Checking 1001MC web pages for warnings or errors
Do the following:
1.
After verifying the existence of a network problem, check one of the following 1001MC web pages to see if
errors or warnings are listed:
Note
Warnings are highlighted in yellow and errors are highlighted in red.
–
Home
page (see
figure 139
on page 279)
–
About 1001MC
page (see
figure 140
on page 279)
–
System Level Information
page (see
figure 141
on page 280)
2.
If no warnings or errors are listed, check rack card front-panel LEDs to see if one is displaying a fault con-
dition (refer to the user manual that came with each rack card for information on using front-panel LEDs to
troubleshoot problems). Otherwise, (if you are not already at the
System Level Information
page) go to the
HOME
page and click on the
Configure Cards
link to display the
System Level Information
page. Look at
the Top Level rack information for each rack to see if any are also showing warnings or errors (see
figure 141
on page 280).
Table 16. Symptoms and remedies
Problem
Corrective Action
Power
LED (green)
is not lit
•
Verify that power is being supplied to the Model 1001MC
•
Verify that at least one chassis power supply module is installed in the 1001 rack chassis
and functioning normally
•
Replace the 1001MC (see section
“Replacing the Model 1001MC”
on page 284)
Fault
LED (red) is lit
The 1001MC has detected a hardware fault,
do the following: TBD
.
LI
LED (green) is not lit
A valid Ethernet link has not been detected,
do the following: TBD
.
Содержание NetLink 1001MC
Страница 10: ...10 Chapter 1 Introduction Chapter contents Introduction 11 Model 1001MC management overview 14...
Страница 43: ...Saving HTTP HTML object changes 43 Model 1001MC Operations Guide 3 Getting started Figure 18 1001MC command map...
Страница 232: ...About 1001MC 232 Model 1001MC Operations Guide 10 HTTP HTML web page reference Figure 113 System Level Information page...