56 -
Quick Start & Troubleshooting Guide
P
ACKARD
B
E LL
L
IMITED
W
ARRANTY
1. D
EFINITIONS
−
“Packard Bell” shall mean the Packard Bell sales office of the country in which the Packard Bell Product has
been purchased or if there is no Packard Bell sales office in this country: Packard Bell B.V., Jonkerbosplein 52,
6534 AB Nijmegen, The Netherlands.
−
“Customer” or “You” shall mean the end-user or the purchaser of the Packard Bell product.
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“Product” shall mean Packard Bell branded hardware - computer and/or monitor, including peripherals or con-
sumable items – or software, which are delivered with the Product in the factory packaging.
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"Peripheral" shall mean any hardware device other than processor or memory, connected to the computer (op-
tical drive, hard disk, keyboard, monitor, mouse, speakers, printer, scanner, etc.) and included with the Product
in the factory packaging.
−
"Consumable" shall mean any supplementary item delivered with the product, to be used with the Product (ear-
phones, cables, remote control, etc.).
−
“Software” shall mean a Software program that is pre-installed on the Product or delivered with the Product in
the factory packaging.
−
“Warranty” shall mean the warranty applicable by law in the country of purchase of the Product or the contrac-
tual warranty You are entitled to as a result of the purchase of the Product.
−
“Warranty Period” shall mean the period during which you are entitled to the application of the Warranty on
the Product. The Warranty Period starts from the date of purchase or delivery of the Product.
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“Service & Support” or "Customer Contact Center" or "CCC" shall mean the Packard Bell technical assistance
and service provided by its technician or technical representative and the Packard Bell call centre that is acces-
sible to You.
−
“Country” shall mean the country of purchase of the Product by You.
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“Warranty & Service Sheet” shall mean the document that may be supplied in the factory packaging on which
You may find additional information on the Warranty that you may be entitled to.
2. H
OW
TO
ACTIVATE
THE
P
ACKARD
B
ELL
W
ARRANTY
Packard Bell understands your needs for product excellence as well as Service & Support.
In order to supply the best Service & Support when necessary, Packard Bell recommends You to activate the applicable
Warranty as soon as Your Product is installed.
This Warranty is subject to the registration of the Product via the on-line registration software (wherever available).
The Customer will provide Packard Bell with the correct date of purchase in order to obtain the Warranty Period. In
case of doubt, the Customer will provide Packard Bell with a copy of the proof of purchase (invoice or delivery note).
Packard Bell will keep a record of all registrations of personal data in order to provide appropriate Service & Support
and adequate assistance to You during the Warranty Period. Packard Bell will protect this personal data to its best
effort and may transfer this personal data to third party in order to ensure Service & Support is carried out. Packard
Bell will handle all personal data according to the applicable data protection laws.
3. W
ARRANTY
COVERAGE
Packard Bell warrants that the Product and the Software are free from defect in material and workmanship for the
Warranty Period set out below, or in the Warranty & Service Sheet (if supplied). Packard Bell guarantees that the
Product is free of viruses (or other pre-programmed devices with similar effect) at the moment of first use only.
Please note that peripherals/accessories and consumable items may have a different Warranty Period as set out in
these Warranty conditions or Your Warranty & Service Sheet (if supplied).
This warranty is limited to the replacement of the Product or part recognised as defective with an identical or compa-
rable Product or part, new or equivalent to new. This warranty covers the repair, parts and labour included or
exchange, as set out below, during the Warranty Period.
Any items missing from the original packaging of the Product must be reported to Service & Support within 90 days
from the date of purchase. No missing items can be provided free of charge after this period as the Customer is consid-
ered to have accepted the Product as delivered. To report any missing items please contact the relevant support
number that you can find in section 9, or on the Warranty & Service Sheet (if supplied).
Software Warranty only applies to Software that was originally supplied with the Product. It does not provide the
Customer with Software usage support. Any other Software (e.g. games) is subject to the third party licence and
warranty conditions.
