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Quick Start & Troubleshooting Guide
If there is no source interference, or removing the source of interference does not alleviate the symp-
toms, please refer to your monitor documentation to perform a series of screen adjustments (image size
and position, refresh rate, degauss, etc.). Certain adjustments may not be available, depending on the
display technology used.
Sound
Upon Startup, My Computer Emits a Continuous Beeping Sound
1. There is a keyboard or mouse detection failure: Check your keyboard and mouse connections (page 5).
2. There may be a stuck key on the keyboard or a stuck button on the mouse:
a. Switch your computer OFF.
b. Press all the keys of your keyboard to ensure that no key is stuck.
c. Tap the mousebuttons to ensure that none of them are stuck.
d. Switch your computer ON again.
My Computer Has no Sound
1. The speaker volume may be set too low.
Adjust the volume controls (either on your speakers, keyboard or on the computer).
2. Your speakers may not be connected properly (only applies to external speakers).
a. Check all the speaker cables to ensure that they are connected properly.
b. If your speakers are equipped with a power adapter, make sure that it is plugged into a power
source (wall outlet or back of your monitor) and that the speaker power is on.
3. The Windows main volume control needs adjusting.
a. Click on the speaker icon on the right side of the Notification Area to make the volume con-
trol bar appear.
b. If you cannot see this icon, go to the Control Panel to display it.
c. If this icon has "disappeared", click on the arrow in the Notification Area and then on the icon to
display it (to reduce clutter in the Notification Area, icons that have not been used in a while are
hidden).
4. Your computer's volume control settings need adjusting.
a. Double-click on the speaker icon in the Notification Area.
b. Adjust the Balance to make sure that sound comes from both
speakers.
c. Click and hold the slider to adjust the volume level.
d. Make sure the Mute option is NOT checked.
e. To display more volume controls, click on Options > Properties.
5. Your sound hardware does not work properly.
a. Check that your sound card is correctly configured. Click on ‘Start’
> Control Panel > Sound.
In the Playback tab, select an audio device and click on Properties to modify its settings.
b. Run
Smart Restore
to easily uninstall and reinstall the faulty components drivers (see page 52).
6. Your computer will not play audio CDs.
a. Make sure that your computer sound is set up properly (see previous steps).
b. Make sure that the disc's printed side is facing upward in the drive and that the disc is lying flat in
the drive tray.
c. Wait for the disc drive's indicator light (busy signal) to stop flashing before you try to start the CD
player program.
d. Make sure that the disc's surface is clean and scratch free.
e. Make sure the CD is not copy-protected. Some audio CDs include a copy protection mechanism to
avoid illegal copying. This mechanism prevents the CDs from being played or copied on a compu-
ter. In this case, playback is only possible on conventional CD or DVD players.
