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Quick Start & Troubleshooting Guide

D

IAGNOSE

& R

EPAIR

We all experience problems with our computer from time to time... Before calling us, please read the

following. This troubleshooting guide will help you diagnose and solve some common problems. Please note

that the solutions proposed in either one of the cases below may not be limited to that specific case and may

be used to solve other computer issues.

Top Troubleshooting Cases

Have a look at the ‘symptoms’ described below, see if they match the problem you encounter with your

computer and follow the steps to fix the issue. Also remember to read our recommendations in the

Safe

Computing

section (page 28) to get the most of your computer and prevent problems in the future.

Nothing Displays on the Screen (page 39)

The Screen Freezes when the Packard Bell Logo Displays (page 40)

The Screen Freezes when the Windows Logo Displays (page 41)

The Windows Desktop Displays, but the Operating System is not stable (page 42)

The Screen Displays Applications, but They Crash or Run Erratically (page 43)

Check the latest fixes on www.packardbell.com. Our online

Troubleshooter can help you find solutions in a few clicks!

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Содержание computer

Страница 1: ...ons 16 Surf the Net 17 Using Windows and your Software 20 Windows Welcome Center 20 Setup my PC 20 Packard Bell Recovery Backup Creator 20 Packard Bell Updator 23 Your Computer s Documentation 23 Your Software 24 Playing Multimedia Files 25 Volume Controls 27 Helpdesk 28 Safe Computing 28 Maintenance 28 Updates 32 Security 32 Windows Remote Assistance 37 Diagnose Repair 38 Top Troubleshooting Case...

Страница 2: ...from your particular situation All items described in this guide are for illustration purposes only and may not apply to your particular situation No legal rights or entitlements may be obtained from descriptions made in this manual Packard Bell B V reserves the right to revise or make changes or improvements to this product or documen tation at any time without obligation to notify any person of ...

Страница 3: ...data in a specific partition of your hard drive Packard Bell recommends you create the recovery DVDs before you start to work with your new computer see page 20 for details Packard Bell Updator To ensure that your computer has the latest updates for drivers and software please use the Packard Bell Updator program as soon as you have configured an Internet connection see page 23 for details Packard...

Страница 4: ...g it do not use liquid or aerosol cleaners use a damp cloth instead never spray cleaning product directly on the screen if dust has accumulated inside your computer do not use a vacuum cleaner to remove it if you spill liquid on your computer or any device attached to it switch it off immediately unplug the power cord and make sure it is completely dry before switching it on again Wait overnight i...

Страница 5: ...UR COMPUTER The Keyboard and Mouse Cordless Devices The cordless mouse and keyboard normally connect automatically as soon as you turn your computer on However if the cordless mouse and keyboard do not work after installation you should try to manually establish communication with the receiver Note The Keyboard Mouse and Receiver shown below may not be the same as the Keyboard Mouse supplied with ...

Страница 6: ... last key pressed 3 Del Deletes characters to the right of the cursor or any highlighted item 4 Numeric keypad Functions as a second set of cursor keys Press the Numlock key to enter numbers 5 Arrow keys Move the cursor up down left and right 6 Enter Press to enter a command insert a paragraph break in a text or accept a chosen option 7 Space used to enter an empty space in your text 8 Shift Use s...

Страница 7: ...rol and optional receiver Before starting Windows Media Center see page 25 prepare the remote control 1 If your computer does not feature an internal infrared receiver a USB receiver is required If supplied connect the USB receiver to a USB port on the computer 2 Insert the batteries into the remote control check the batteries are orien tated correctly Left click to select the item under the point...

Страница 8: ...el Viiv tech nology you will be able to use the Intel Quick Resume mode This means you can quickly turn your system on and off after initial boot up using the Power button on your remote control or computer Your Computer s Drives The drives described below are commonly used on Packard Bell computers However this does not mean that they are present on the computer you have purchased nor that it is ...

Страница 9: ...ding software must be used to write information to recordable discs Note Before copying a CD make sure that its content is not protected by Trademarks and Copyrights and that you are authorised to replicate it In most countries you are allowed to make an archival backup of software or copy music for your own personal use Disc Compatibility for Recordable Drives DVD RW Writer DVD RW drives or DVD D...

Страница 10: ...ce check the installation instructions that were supplied with it Do not remove a device if the computer is using it Most devices may be added or removed while the computer is on They will be detected and installed automatically However they must be deactivated before they can be removed from the computer for example see Removing a card from an External Card Reader on page 9 Legacy Ports PS 2 Conn...

Страница 11: ...ug in stereo headphones or powered speakers Plugging in an audio device disables any built in speakers Microphone Allows you to connect an external microphone for mono recording or amplification through the unit Plugging in an external microphone disables the built in microphone Other Connectors Memory Card Reader Memory cards are used to store and transfer data by a wide selection of digital came...

Страница 12: ...fore you turn off your computer Turning off your computer will ensure that a data is saved and it will use as little power as possible there may be a small power drain to charge batteries however your computer will take longer to start Once the computer has shut down switch OFF all external devices such as a monitor if they have a power button Forced Shutdown If your computer doesn t respond then ...

Страница 13: ...or on www packardbell com The step by step configurator is your best pick to find the right module quickly and easily with no risk of error at a competitive price Storage e g External Hard Disk Drive Whether you need additional storage space need to create backups or need removable storage to carry your data an external hard disk drive will be a convenient solution to expand your computer Simply p...

Страница 14: ...rvice Centers to provide you with high quality service You will benefit from the service of experienced technicians trained on your Packard Bell product Recycling You just bought a new computer or a new monitor and wonder what you can do with your old equipment Don t just throw it out Packard Bell encourages you to recycle Most computer equipment contains hazardous materials which are best kept ou...

Страница 15: ... only if you have limited use of the Internet as the connection speed is low and connection time is typically charged per hour DSL e g ADSL DSL Digital Subscriber Line is an always on connection that runs over the phone line As DSL and phone do not use the same frequencies you can use your telephone at the same time you are connected to the Internet this requires a micro filter on each telephone s...

Страница 16: ...y Installing a wireless LAN system can be fast and easy and eliminates the need to pull cables through walls and ceilings Components of a Wireless LAN To set up your Wireless network at home you need to have the following Access point router Access points routers are two way transceivers that broadcast data into the surrounding environment Access points act as a mediator between wired and wireless...

Страница 17: ... members of an ad hoc wireless network This is the method of connection if you do not possess an Access Point router Turning On Off a WiFi Network Connection If your computer does not feature a WiFi button you may turn your wireless network on or off or control what is shared over the network with the network management options Click on Start Network Network and Sharing Center Surf the Net To surf...

Страница 18: ... subscrip tions in just a few clicks 9 RSS feeds allow you to keep up with your favourite websites in an automated manner An illuminated icon on the toolbar indicates that the site offers a feed to which you can subscribe in order to be notified when content is updated Your browser delivers the information to your Favourites Center Now you can read news headlines sports scores etc as soon as they ...

Страница 19: ...r country on the top of the page Packard Bell is dedicated to provide you with on going personalised support Check out our Support section to get help tailored to your needs The Identification section can recognize your computer serial number and instantly give you all informa tion specific to your computer The Troubleshooter can help you find solutions in case you have a problem with your compute...

Страница 20: ...o matically start when you first turn on your computer A wizard will guide you through the steps to install your Internet access antivirus software telephone and gaming programs Recovery Backup Creator and print your PC Identity Card Simply select the items you wish to install and follow the prompts Note The number of options may differ accord ing to your computer model and region Caution Even if ...

Страница 21: ...ll not be copied This operation takes time During the whole process do not shut down the computer or run any other programs Should a power failure occur while you are creating your recovery disk please restart the recovery backup creator at the earliest opportunity If you are creating Recovery DVDs you will need At least one blank recordable DVD do not use rewritable DVDs A CD marker pen to label ...

Страница 22: ...The program will check that there is enough space available on the selected disk If there is not enough space either remove some files from the disk or use a disk with a higher capacity 4 Remove the disk from your computer using the remove hardware icon in the notification area and label it Recovery Backup 5 Store the disk in a safe place It contains the recovery data of your computer Please refer...

Страница 23: ...list of available updates 3 Select the updates you wish to download and then install them Note We recommend that you use this tool on a regular basis Your Computer s Documentation User s Guide Packard Bell InfoCentre This guide is not the only reference for information about your computer InfoCentre your electronic user s guide contains information for your computer giving you the help you need di...

Страница 24: ...to day tasks and tips and information on using the Internet Note The number of categories and titles available may differ according to the computer you purchased Software Documentation Most of the applications preinstalled on your computer by Packard Bell feature a documentation file Note If you need help while using a program press F1 on your keyboard or click on Help or the Help icon typically a...

Страница 25: ... Other media players such as PowerCinema provide additional playback options Windows Media Center or PowerCinema Certain computers also include all in one media centers such as Windows Media Center or PowerCinema These programs can handle a variety of multimedia content presented with simple menus that may be easily controlled with a remote control You may watch live or recorded TV if your compute...

Страница 26: ...ams Files that include DRM functions may only play in specific programs e g iTunes Windows Media Player or only on devices certified for use with the each type of file Other formats may require a specific audio or video codec that may not have been installed on your computer Codecs A codec is software that is used to compress or decompress a digital media file such as a song or video Windows Media...

Страница 27: ...the volume simply click on the Speaker icon located in the Notification Area next to the clock Drag the slider up or down to adjust the volume Click on the Speaker icon to mute the volume Click again to resume playback Click on Mixer to access advanced volume control settings Note If you cannot see the speaker icon Click on Start Control Panel Taskbar and Start Menu Select the Notification Area ta...

Страница 28: ...etting unreliable and information getting lost It checks and repairs two types of errors file system errors such as fragmented files that were not deleted and files with invalid sizes or dates physical errors which occur in your hard disks so called cluster and or sector areas that may wear out over time 1 Click on Start Computer Right click on the HDD icon and select Properties 2 Click on Tools a...

Страница 29: ... to defragment and click on Defragment to start The whole process may take several hours to complete It is best not to use your computer while running the Disk Defragmenter as any changes on your system may cause the process to restart If you divided your hard disk in several partitions you should perform the same action for each partition Manage your Hard Disk Drive HDD Check the remaining free s...

Страница 30: ...hard disk Run Windows Vista System Tools Windows Vista includes some convenient tools to keep your computer in good shape Use these tools on a regular basis to maintain a reliable and speedy system To make it easier System Tools includes a Scheduled Tasks utility which you can customise to run specific tasks regularly The image below illustrates one way of accessing the System Tools Start All Prog...

Страница 31: ...on Next All the restore points that were created on the selected date are listed by name in the list box to the right of the calendar 3 In the confirmation screen click on Next to restore the computer to the selected date and time Create a Restore Point Windows creates restore points automatically at regularly scheduled times or before certain programs or drivers are installed This option allows y...

Страница 32: ...ell has pre installed Symantec s award winning Norton Internet Security on your computer The new Norton Internet Security runs quietly in the background to block today s complex threats and protect your identity when you shop bank or browse online Norton Internet Security blocks online identity theft detects and eliminates spyware removes viruses and Internet worms protects against hackers Definit...

Страница 33: ...eing able to take advantage of software flaws vulnerabilities that they could otherwise use to break into your system While keeping your computer up to date will not protect you from all attacks it makes it much more difficult for hackers to gain access to your system blocks many basic and automated attacks completely and might be enough to discourage a less determined attacker to look for a more ...

Страница 34: ...e out of the ordinary Addition ally phishing messages will often tell you that you have to act quickly to keep your account open update your security or urge you to provide information immediately or else something bad will happen Don t take the bait Don t respond to email messages that ask for personal information Legitimate companies will not use email messages to ask for your personal informati...

Страница 35: ...sta has a built in firewall that you can use straight away 1 Click on Start Control Panel Security Windows Firewall 2 In the Change Settings window you may allow or block certain pro grams from accessing the internet To do so open the Exceptions tab 3 You may also turn off Windows Firewall here if necessary for exam ple while installing some programs you may be required to turn off all firewalls a...

Страница 36: ...updates that can improve your computing experience and help protect your computer against new viruses and attacks Windows Defender Windows Defender helps protect your computer against malicious and unwanted software such as spyware and adware Windows Defender is installed and turned on by default 1 Open Windows Defender from the Control Panel Click on Tools and then click on Options 2 Under Automa...

Страница 37: ...ferences and information You can adjust your Internet browser s security settings to determine how much or how little information you are willing to accept from a Web site To access Internet Explorer security settings 1 In Internet Explorer click on Tools Internet Options 2 In the Privacy tab move the slider up or down to select a setting How do i know when my computer is at risk If the Security C...

Страница 38: ...f they match the problem you encounter with your computer and follow the steps to fix the issue Also remember to read our recommendations in the Safe Computing section page 28 to get the most of your computer and prevent problems in the future Nothing Displays on the Screen page 39 The Screen Freezes when the Packard Bell Logo Displays page 40 The Screen Freezes when the Windows Logo Displays page...

Страница 39: ...2 Certain computers are equipped with two video ports one on the motherboard integrated video and another on a high performance graphics card using an expansion slot Note Please refer to your Installation poster and check if all your cables are connected correctly Always connect your monitor to the graphics card if present If one video port does not work then try the other The number of items avai...

Страница 40: ...be allowed to open the chassis by yourself Please refer to your Warranty Service Sheet if supplied before proceeding If you are sure you want to proceed please first touch the ground to prevent electrostatic damages and unplug the power cord before opening the chassis Check USB ports When the USB connector on the front of the chassis is damaged for instance when inserting a USB plug upside down it...

Страница 41: ...computers If your first boot device is HDD change it into CD or DVD using the arrow keys and press Enter to exit Disconnect or remove additional devices Please read Removing additional external devices and Removing additional internal hardware on page 40 Use the Packard Bell Troubleshooter on the Packard Bell Support Website Our online Troubleshooter troubleshooter packardbell com is an easy to us...

Страница 42: ...ces and Removing additional internal hardware on page 40 Use the Packard Bell Troubleshooter on the Packard Bell Support Website Our online Troubleshooter http troubleshooter packardbell com is an easy to use tool that provides quick access to troubleshooting solutions Answer a few questions and our smart engine will help you with the right solution 4 THE WINDOWS DESKTOP DISPLAYS BUT THE OPERATING...

Страница 43: ... previous version of that driver may help Right click on your device and select Properties 3 Click on the Driver tab and select Roll Back Driver Go back to previous restore point with System Restore System Restore monitors the changes to your computer and automatically creates restore points to revert to a previous time if necessary It can undo harmful changes to your computer and restore its sett...

Страница 44: ... and avoid it in the future make sure you run antivirus and anti spyware regularly and get the latest updates For more on keeping your computer up to date please refer to the Updates chapter on page 32 Perform a non destructive recovery Launch the Packard Bell Recovery Program in Smart Restore Click on Start All Programs Packard Bell Security Support Smart Restore If your computer cannot display t...

Страница 45: ... on OK to close the window Display The Display Is Not Centred or Gets Wavy 1 I see thin lines scrolling down the screen flickering images or wavy displays a Interference from other appliances or magnetic sources may cause irregular images on your screen b Switch your computer off and restart it This should automatically adjust your display 2 The image is smaller or larger than the screen surface a...

Страница 46: ...If you cannot see this icon go to the Control Panel to display it c If this icon has disappeared click on the arrow in the Notification Area and then on the icon to display it to reduce clutter in the Notification Area icons that have not been used in a while are hidden 4 Your computer s volume control settings need adjusting a Double click on the speaker icon in the Notification Area b Adjust the...

Страница 47: ...you by your ISP 3 The server you are trying to connect to is out of order Check with your ISP whether the service is available 4 Your Internet settings browser e mail or connection may have been changed When you subscribe your ISP usually provides connection details user name password server phone number e mail address etc Check these details and restore your Internet settings following the proced...

Страница 48: ...ctivated Your ISP must contact your local telephone operator to activate DSL access on your line This may take several weeks To enquire about your connection please contact your ISP 2 Your DSL modem is not picking up the line a Check all cable connections e g plugs sockets filters b Disconnect your modem and plug in a telephone to check the integrity of your telephone line If you can hear a normal...

Страница 49: ...mon types of problems encountered with printers Please read your printer s manual for specific instructions Should you need further assistance please contact the manu facturer of your printer My printer does not work Problem Error Solution The printer is OFF Switch the printer ON The printer is OFF Line Press the printer s on line button The printer is out of paper Add paper The paper is jammed Se...

Страница 50: ...n the software box or on the website for the software 1 Check your computer s specifications System Information Click on Start All Programs Accessories System Tools System Information Select an item and click on to display more options 2 Installing a program When you install a new program first read the instructions included with it as installation instructions can vary from product to product a B...

Страница 51: ...a printer scanner joystick etc is not a complicated task Each type of device has its own installation specifications so please check the documentation provided with each device to know how to install it properly Remember to shut down your computer and device before disconnecting or reconnecting any cables Note If you have problems installing your new hardware you should check the supplied manual f...

Страница 52: ...uch as Internet Explorer may not be uninstalled 1 Select Add or Remove a Packard Bell application or Add or Remove a Packard Bell driver from the list of tasks 2 To select an item to reinstall or uninstall click on the item name in the list 3 Either click on the Install or Uninstall button depending on the action Once your have made your selection you will be prompted for confirmation Click on YES...

Страница 53: ...figuration a Remove any additional hardware components e g sound card video card network card that you may have added to your computer b Re install the original Packard Bell hardware components if you have removed them c Make sure that your keyboard mouse monitor and speakers are connected properly if appropriate for your computer d Disconnect any additional devices that you have connected to your...

Страница 54: ...all Centre a fee may be charged Select recovery options When the Recovery Program starts read the infor mation provided and click on Next Follow the instructions in each window and select options that are appropriate to your situation The Packard Bell Recovery Program offers a choice of recovery methods If you have not already used Windows System Restore you should use it before continuing with th...

Страница 55: ...tect your computer Note If your computer includes a second hard disk drive or you chose to keep files and you suspect a virus infection you must immediately install an anti virus program and scan your personal files located on the hard disk drive The recovery does not remove viruses in retained files the computer may still be infected Recovering or deleting files from user accounts If you chose to...

Страница 56: ...kard Bell recommends You to activate the applicable Warranty as soon as Your Product is installed This Warranty is subject to the registration of the Product via the on line registration software wherever available The Customer will provide Packard Bell with the correct date of purchase in order to obtain the Warranty Period In case of doubt the Customer will provide Packard Bell with a copy of th...

Страница 57: ...e caused by a virus or another pre programmed device with similar effect The Customer has forgotten lost or removed any password including BIOS password which provides him from having access to the Product The Customer any third party to Packard Bell or any third party to its authorised service provider has modified adjusted repaired serviced or installed the Product The use or installation of the...

Страница 58: ...ter in Packard Bell InfoCentre the electronic User Guide that was preinstalled on your computer 3 Click on the Support tab on the Packard Bell web site www packardbell co uk It contains troubleshooting tools that may help you find a solution to your problem Should the problem persist You should contact the relevant CCC in the Country using the contact information as set out in section 9 or in the ...

Страница 59: ...ter 90 days 820 19 009 NOK 9 50 min Business hours Monday Friday from 9 am 6 pm Sweden The first 90 days after purchase 0771 45 48 98 national call rate After 90 days 0900 100 1265 SEK 9 90 min Business hours Monday Friday from 9 am 6 pm Finland Technical Support 0942599539 cost variable from the caller location provider Business hours Monday Friday from 9 am 5 30 pm All other countries Please con...

Страница 60: ...liable for packaging quality and device safety In the event of damages arising out of low quality pack aging the Customer will be charged the cost of refurbishment In order to improve the quality of Service Support and assess the level of customer satisfaction Packard Bell reserves the right to send a satisfaction survey by email to customers who receive Service Support from Packard Bell except if...

Страница 61: ...king Radio Frequency Interference The manufacturer is not responsible for any radio or TV interference caused by unauthorised modifications to this equipment CONNECTIONS AND REMOTE EARTHS PELV Protected Extra Low Voltage To ensure the extra low voltage integrity of the equipment only connect equipment with mains protected electrically compatible circuits to the external ports SELV Safety Extra Low...

Страница 62: ...ring product certification Packard Bell used the following cable quality USB2 0 Certified Cables from Hama 46778 IEEE1394 shielded FireWire from Hama 50011 RCA RCA shielded Audio Video Cables from Thomson KHC001M KHC012M KHC028M Stereo Jack shielded Audio cables from Hama 43330H 42714H RS232 serial shielded cable from Hama 42155 Sub D25 Parallel shielded cable from Hama 42175 Ethernet Shielded Cab...

Страница 63: ...tion and protecting the earth s climate for future generations Packard Bell has determined that all Packard Bell monitors meet the Energy Star guidelines for energy efficiency You can find more information about Energy Star on the Energy Star web site www energystar gov PRODUCT DISPOSAL The 2002 96 EC Directive known as Waste Electrical and Electronic Equipment WEEE Direc tive requires that used e...

Страница 64: ...orary memory i e RAM or installed in the permanent memory e g hard disk CD and or DVD or other storage device of that computer except that a copy installed on a network server for the sole purpose of distribution of other computer is not in use If the anticipated number of users of the SOFTWARE will exceed the number of applicable Licenses then you must have a reasonable mechanism or process in pl...

Страница 65: ...uide 25 E mail 49 Environment 63 Epilepsy warning 5 Error checking 28 eSATA 11 External hardware devices 51 F Firewall 33 35 FireWire 11 Formatting a memory card 9 G Google Desktop 18 H HDD Hard Disk Drive Free space 28 Management 29 Recovery data 20 HDMI 11 Health precautions 4 Helpdesk 28 I IEEE 1394 11 InfoCentre 6 16 Infrared receiver 7 11 Installing software 52 Interference 45 61 Internal har...

Страница 66: ...stalling software 52 Removing software 30 Setup my PC 20 Software library 24 Software License 64 Speakers 27 Spyware 32 Storage 13 Support Online Troubleshooter 38 Packard Bell InfoCentre 23 Packard Bell Website 19 S Video 11 System requirements 50 System Restore 30 43 System tools Disk Cleanup 28 Disk Defragmenter 29 Error checking 28 Windows System Restore 30 T Task Manager 44 Troubleshooting Di...

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