Helpdesk -
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If you cannot access the Windows desktop:
1. Press the F11 key upon start-up when the Packard Bell logo appears. This will open the Recovery Pro-
gram.
2. Select Windows Vista System Restore and click on Next. Your computer will automatically restart and
open System Restore.
System Restore options
Restore your computer to an earlier time
This option will return to your computer to how it was on an earlier date, without affecting your personal
documents or e-mails (it will not restore lost documents either). By default Windows Vista saves snapshots of
itself when major changes are made to the Operating System (e.g. driver installations or specific software).
This is useful when a driver installation failed, or when you changed a system setting, and it did not work.
1. Click on Restore my computer to an earlier time, and then click on Next.
2. Select from the calendar the date when the restore point was created and click on Next. All the restore
points that were created on the selected date are listed by name in the list box to the right of the calendar.
3. In the confirmation screen, click on Next to restore the computer to the selected date and time.
Create a Restore Point
Windows creates restore points automatically at regularly scheduled times or before certain programs or
drivers are installed. This option allows you to create your own restore points when you need to.
1. Click on Create a restore point, and then click on Next.
2. Enter a description to identify this restore point.
System Restore
automatically adds the date and time to
this name.
3. To finish, click on Create.
Undo the last restoration
If the system fails after restoring the computer to a certain date, you can use this option to undo the resto-
ration.
Alternately, you can use
Last Known Good Configuration
to restore the system to your most recent settings
that worked.
1. Restart the computer, press [F5] on your keyboard for a few seconds. If necessary, press [F8] to access the
advanced startup options.
2. Use the arrow keys to highlight Last Known Good Configuration and press [Enter].
