indicating the On and Off positions, such as '1' for On and '0' for Off. A
suitable air gap should be maintained for safe electrical isolation when in
the Off position. The printer relies on this service for primary branch
protection. If the printer is without power, check the local supply voltage
and verify that it is set correctly.
Example 2
Drops of Ink Appear on the Media
• Check that the ink valves on top of the carriage are all open. If an ink
valve is closed, there is no vacuum pressure to hold the ink and it will
drip out of the printhead.
• Check that there is no hair or other debris on the underside of the
carriage. Objects can accumulate ink mist and result in small drops of
ink.
If Problems Persist
If problems persist, perform the following actions as appropriate for the
situation:
• Check for media that is buckling or sitting too high on the table.
• If you just changed ink in the printer, review the procedures in this
manual and check for successful installation.
• Try printing a test print.
• If the printer is not receiving print jobs, check the network cable
connection.
NOTE
If you still have problems, contact your Océ Display Graphics Systems
service representative.
Call for Service
Try to eliminate simple problems before you call your service
representative. However, it is important to know when to call for service.
Without training, servicing the printer yourself may cause further damage.
When you have determined that a service call is required, call as soon as
possible. Have the following information ready:
• Printer serial number — located near the AC power plug.
• Error message displayed on the control panel, if any.
• The exact circumstances when the error occurred, such as during
printing, or maintenance.
Troubleshooting Overview
Chapter 11 - Error Handling and Troubleshooting
217
User Manual: Arizona (AZ) 440 GT, AZ 440 XT, AZ 460 GT, AZ 460 XT, AZ 480 GT, AZ 480 XT - Rev. B, 4/2013
