It is the responsibility of the operator to try to eliminate simple problems
before calling a service representative. But knowing when to call for
service is also important. An untrained operator must not attempt to
service the printer as this may cause further damage. When you have
determined that a service call is required, call as soon as possible. See the
Troubleshooting and Maintenance sections for more details.
Responsibilities of the Service Technician
Field service technicians must have Océ Display Graphics Systems service
training. The service technician is responsible for all repairs, upgrading
and modification requested by the customer or mandated by the Océ
Display Graphics Systems Service and Support Group. The service
technician who installs the printer will also provide training for the
operator that covers all of the basic skills required to operate the printer.
Service personnel are furnished with proper tools for the installation and
maintenance of the printer. In addition to the tools and custom kits, each
engineer will have basic tools for proper maintenance and servicing.
Preface
Chapter 1 - Introduction
11
User Manual: Arizona (AZ) 440 GT, AZ 440 XT, AZ 460 GT, AZ 460 XT, AZ 480 GT, AZ 480 XT - Rev. B, 4/2013
