Troubleshooting
Chapter 7
OEM6 Family Installation and Operation User Manual Rev 12
99
7.1
Examining the RXSTATUS Log
The RXSTATUS log provides detailed status information about your receiver and can be used to diagnose
problems. Refer to the
OEM6 Family Firmware Reference Manual
(OM-20000129) for details on this log and
on how to read the receiver error word and status word.
Table 12, Resolving a Receiver Error Word
Table 13, Resolving an Error in the Receiver Status Word
on page 101 have actions to take when your receiver has an error flag in
these words. If you are not able to resolve the condition, contact
Table 12: Resolving a Receiver Error Word
An environmental or memory failure.
The receiver temperature is out of
acceptable range or the internal
thermometer is not working
See the ENVIRONMENTAL sections in the tables of all Appendices specific
to the product. Move the receiver to within an acceptable temperature range
Overload and overrun problems.
Either the CPU or port buffers are
overloaded
Reduce the amount of logging or increase the baud rate. See also
OEM6 Card Default Serial Port Configurations
The receiver is indicating that an
invalid authorization code has been
used
Refer to the VERSON or VALIDMODELS logs and the
MODEL
or
AUTH
commands in the
OEM6 Family Firmware Reference Manual
(OM-20000129)
The receiver is being affected by
jamming
Move the receiver away from any possible jamming sources
The receiver’s Automatic Gain
Control (AGC) is not working
properly
Section 2.3.1, Choosing a Coaxial Cable
on page 29 and the jamming
symptom in this table
Symptom
Related Section
Bit Set
Action to Resolve
0-2
Issue a
FRESET
command (for bit 1, reload new firmware)
4
5
Check the VERSION log. The VERSION log will indicate "Invalid authcode". Upgrade the auth-code
as described in
Section 8.5, Upgrading Using the AUTH Command
6
Issue a
FRESET
command
7
See
Section 2.4, Power Supply Requirements
8
Reserved
9
Check temperature ranges in the ENVIRONMENTAL table sections of all Appendices specific to the
product
10-12
Possible hardware or environmental condition. If you cannot resolve the problem, contact
13-14
Reserved
15
Issue a
FRESET
command and power cycle the unit. If the bit is still present, contact Customer
Support