OEM6 Family Installation and Operation User Manual Rev 12
98
Chapter 7
Troubleshooting
There are simple ways to diagnose and resolve problems. In many cases, the issue can be resolved within a
few minutes, avoiding the inconvenience and loss of productivity that results from having to return the
receiver for repair. This chapter discusses troubleshooting issues and includes cross-references to other
sections of the manual that may help resolve problems.
If unsure of the symptoms or if the symptoms do not match any of those listed, use the RXSTATUS log to
check the receiver status and error words. See
Section 7.1, Examining the RXSTATUS Log
Try to resolve the problem using the troubleshooting guide in
Table 11, Troubleshooting Based on Symptoms
Table 11: Troubleshooting Based on Symptoms
Symptom
Related Section
The receiver is not properly powered
Check and replace a faulty power cable
See
Section 2.4, Power Supply Requirements
on page 31 for the OEM6
cards or
Section 3.3.3, FlexPak6 and FlexPak6D Alternative Power Source
The receiver cannot establish
communication
Check and replace faulty serial cables and ports.
See
Section 4.10.2, CAN Bus (not available on the FlexPak6D)
and
on page 84. Refer also to the COMCONFIG log
OEM6 Family Firmware Reference Manual
(OM-20000129)
The receiver is not tracking satellites
Ensure that you have an unobstructed view of the sky from horizon to
horizon.
Check the RXSTATUS error states. See
on page 99. If the receiver is in error mode, it does not track
Check for and replace a faulty antenna cable. See
Section 2.3.1, Choosing a Coaxial Cable
Section 2.3.3, Connecting the Antenna to the Receiver
No data is being logged
Section 4.10.2, CAN Bus (not available on the FlexPak6D)
and
Section 4.1, Communications with the Receiver
Random data is being output by the
receiver or binary data is streaming
Check the baud rate on the receiver and in the communication software.
Refer to the SERIALCONFIG log and
FRESET
Family Firmware Reference Manual
(OM-20000129). See also
Section 4.10.2, CAN Bus (not available on the FlexPak6D)
A command is not accepted by the
receiver
Check for correct spelling and command syntax.
See
Section 4.1, Communications with the Receiver
on page 51 and refer to
the
FRESET
command in the
OEM6 Family Firmware Reference Manual
(OM-20000129)
Differential mode is not working
properly
Section 4.3, Transmitting and Receiving Corrections
on page 55 and
refer to the COMCONFIG log in the
OEM6 Family Firmware Reference
(OM-20000129)
There appears to be a problem with
the receiver’s memory
Refer to the
NVMRESTORE
command in the
(OM-20000129)