NEC Univerge SV9100, Особенности и характеристики

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Caller ID
Description
Caller ID allows a display terminal to show an incoming
caller’s telephone number (called the Directory
Number or DN) and optional name. The Caller ID information is available as pre-answer display. With
the pre-answer display, the user previews the
caller’s number before picking up the ringing line.
On the GCD-CP10 for Caller ID (also used for DTMF receivers and Call Progress Tone Detection) 32 resources are
available. The GPZ-BS10 provides an additional 64 resources.
Second Call Display
While busy on a call, the telephone display can show the identity of an incoming trunk or Intercom call.
For incoming trunk calls, the display shows the Caller ID or ANI data or the trunk name if Caller ID or ANI
are not installed. For incoming Intercom calls, the display shows the calling extension name.
Caller ID supports the Telco Called Number Identification (CNI) and Called Number Delivery (CND)
service, when available. These services provide the Caller ID information (i.e., messages) between the
first and second ring burst of an incoming call. Two types of Caller ID message formats are currently
available: Single Message Format and Multiple Message Format. With Single Message Format, the
Telco sends only the caller
’s telephone number (DN). The DN has seven or 10 digits. In Multiple
Message Format, the Telco sends the DN and the caller
’s name. The DN for this format also has seven
or 10 digits, and the name provided consists of up to 15 ASCII characters.
The telephone display can show up to 12 Caller ID digits (for non-Contact Centre calls).
Once installed and programmed, Caller ID is enabled for all trunk calls, including: Ring Group calls
Calls transferred from another extension
Calls transferred from the VRS
Calls transferred from Voice Mail (unscreened)
Direct Inward Lines (DILs)
Caller ID temporarily stores 50 calls (total of abandoned and answered/unanswered). New calls replace
old calls when the buffer fills.
Temporary Memory
An unanswered call causes the Call History key (Program 15-07 or SC 851: 08) to flash, to indicate a
new call was placed in the temporary memory. If enabled in programming, the telephone display shows
CHECK LIST.
This Caller ID data from the temporary memory can be saved in either Speed Dial bins or in One-Touch
keys making them available for placing future calls.
Cursor Key Operation
By pressing the Left Cursor Key the user can access the Redial and Incoming Call History menus. The
flow chart below shows the menu access sequence. If the terminal is not allowed to have the Dial
Preview feature, these menus cannot be accessed.