5. Troubleshooting
Express5800/R120e-1M, R120e-2M Maintenance Guide
31
Chapter 1 Maintenance
5.3
Upon Installing OS
[?]
Unable to install OS
Is the Hard Disk Drive properly installed?
→
Make sure that the Hard Disk Drive is installed securely and that cables are properly connected.
Did you configure the RAID Controller?
→
For the RAID System, use EXPRESSBUILDER or a RAID Configuration Utility (WebBIOS) to properly
configure the RAID Controller before installing OS.
Did you create a Logical Drive?
→
For the RAID System, create a Logical Drive using EXPRESSBUILDER or a RAID Configration Utility
(WebBIOS) to install OS.
[?]
Unable to install Windows
Have you checked precautions for installation?
→
For installing OS, refer to "
Installation Guide (Windows)
".
[?]
A product key was not requested
For Windows Server 2008 R2/Windows Server 2008
→
If you install using the backup DVD-ROM, entering the product key is not required. If installing using a
DVD-ROM other than the backup DVD-ROM, a screen for entering the product key is displayed twice,
during OS installation, and, before the MICROSOFT SOFTWARE LICENSE TERMS dialog box, which
displays after OS installation. Follow the on-screen instructions to enter the product key.
[?]
The following devices are indicated as faulty devices in a Windows Server 2012 Server Core installation
environment
•
SM Bus Controller
→
There is no operational problem.
[?]
The keyboard or mouse does not work:
→
When the keyboard or mouse is connected to the port that supports USB3.0, this error occurs. It is not a
failure. Connect them to the USB 2.0 port. Refer to
Chapter 1
(
4. Names and Features of Component
) in
User’s Guide.
