5. Troubleshooting
Express5800/R120e-1M, R120e-2M Maintenance Guide
30
Chapter 1 Maintenance
5.2
Upon Starting EXPRESSBUILDER
[?]
Unable to start EXPRESSBUILDER
Did you insert EXPRESSBUILDER DVD and reboot while POST was being executed?
→
If you fail to insert EXPRESSBUILDER DVD and reboot during POST execution, an error message may
appear or the OS may start up.
Are BIOS settings correct?
→
BIOS Setup Utility allows you to configure the boot order of the boot devices. Configure the boot order
so that the optical disk drive will be the first to start up.
(Check menu:
Boot
)
Is a message such as the following displayed?
Message Solution
EXPRESSBUILDER does not support this computer.
Insert EXPRESSBUILDER disc for the computer and click
OK
to
restart the computer.
Run the correct version of
EXPRESSBUILDER.
Failed to get the hardware parameters on the motherboard.
Check if EXPRESSBUILDER is for this computer or if the
motherboard has failed.
Contact your sales representative.
Failed to find a file.
Failed to open a file.
Failed to get the parameters of a file.
Failed to write a file.
Failed to copy a file.
EXPRESSBUILDER disc has stains or
cracks or the optical disk drive is faulty.
Contact your sales representative.
An undefined error occurred.
Contact your sales representative.
[?]
Unable to start EXPRESSBUILDER from Internal Flash Memory
Did you press <F3> key to start EXPRESSBUILDER from Internal Flash Memory while POST was being
executed?
→
When the following message, "Press <F2> Setup, <F3> Internal Flash Memory, <F4> ROM Utility,
<F12> Network", appears on screen after starting up, press <F3> to start EXPRESSBUILDER from
Internal Flash Memory.
Is there the message, "<F3> Internal Flash Memory", displayed on POST screen?
→
If not, make sure that Internal Flash Memory is connected correctly, see
Chapter 2 (5. Details of
EXPRESSBUILDER)
.
