5. Troubleshooting
Express5800/R120e-1M, R120e-2M Maintenance Guide
37
Chapter 1 Maintenance
Indication of
Reason for Diff in Write
Action
BBU is discharged
Displayed when battery voltage is low.
Check the cache mode (current value) about 12 hours later.
BBU in re-learn cycle
Displayed when battery is being refreshed.
Check cache mode (current value) about 12 hours later.
Reconstruction
Displayed when battery is being reconstructed.
Check cache mode (current value) after reconstruction completes.
If the battery is not detected in spite of actions taken, the battery may be faulty.
Consult with your sales representative.
[?]
Additional battery is not recognized or the following message is displayed in POST
The battery hardware is missing or malfunctioning,
or the battery is unplugged, or the battery could be
fully discharged. If you continue to boot the system,
the battery-backed cache will not function.
If battery is connected and has been allowed to charge
for 30 minutes and this message continues to appear,
then contact technical support for assistance.
Press ‘D’ to disable this warning (if your controller
does not have a battery.
Are the cable between the battery pack and battery board and the control cable between the battery board
and battery connector connected correctly?
→
Connect the cables correctly.
Is this message displayed after the battery is connected?
→
If the battery charging status is low, the battery may not be recognized. If the battery is not recognized
although 24 hours has passed, restart the system once.
If the battery is not recognized although the above action has been taken, the additional battery may be
faulty. Contact the maintenance service company with which you signed up or the dealer where you
purchased the product.
[?]
Event ID510: The following event to prompt battery refresh is logged if additionally battery for RAID
Controller has not been refreshed for about 1 year from beginning of use. (W, X: Number of RAID
Controller)
Event source : raidsrv
Event ID
: 510
Type :
Info
Description : [CTRL: W (ID=X)]
Battery needs to be refreshed.
→
Additional battery for RAID Controller is not refreshed automatically except for the first time. However, it
is recommended to perform battery refresh once a year as guideline for stable operation of battery. Use
Universal RAID Utility to perform battery refresh manually. Refer to
Universal RAID Utility User's Guide
stored in EXPRESSBUILDER for more information.
