5. Troubleshooting
Express5800/E120f-M Maintenance Guide
34
Chapter 1 Maintenance
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The following message appears when logging in the system on Windows Server 2008 R2:
Have you finished license authentication for Windows product?
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The above message will appear if you use Windows Server 2008 R2 with the unauthenticated license.
Select [Get genuine now] and proceed license authentication.
The above message is an example of request for license authentication. The message displayed on
screen may differ from this depending on the license.
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An event ID:7000 or 7009 is logged when starting Windows Server 2012 R2 at the first time after
installation:
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When EXPRESSBUILDER is used for installation, an event ID:7000 or 7009 may be logged when
starting Windows Server 2012 R2 at the first time after installation.
In this case, restart the OS once.
If the relevant service(s) is started after restart, it is no problem in system operation.
System Event Log
ID:
7000
Source:
Service Control Manager
Level:
Error
Description : The Alert Manager Main Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
ID:
7009
Source:
Service Control Manager
Level:
Error
Description: A timeout was reached (30000 milliseconds) while waiting for the Alert Manager Main
Service service to connect.
