MOTU micro express-USB, Руководство пользователя

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A P P E N D I X C : T R O U B L E S H O O T I N G A N D C U S T O M E R S U P P O R T
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The serial number of your MOTU interface. This
is printed on a sticker placed on the bottom of the
unit. You must be able to supply this number to
receive technical support.
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The version of the console software you are
working with.
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A brief explanation of the problem, including the
exact sequence of actions which cause it, and the
contents of any error messages which appear on the
screen. It is often very helpful to have brief written
notes to which to refer.
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The pages in the manual which refer to the parts
of the MOTU interface with which you are having
trouble.
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The version of Windows you are using to run the
computer.
We’re not able to solve every problem immediately,
but a quick call to us may yield a suggestion for a
problem which you might otherwise spend hours
trying to track down.
Our technical support telephone line is dedicated
to helping registered users solve their problems
quickly. In the past, many people have also taken
the time to write to us with their comments,
criticism and suggestions for improved versions of
our products. We thank them; many of those ideas
have been addressed in our development efforts. If
you have features or ideas you would like to see
implemented, we’d like to hear from you. Please
write to the MIDI Interface Development Team,
Mark of the Unicorn Inc., 1280 Massachusetts
Avenue, Cambridge, MA 02138.
Although we do not announce release dates and
features of new products or versions of our
software in advance, we will notify all registered
users immediately by mail as soon as new releases
become available. If you move from the address
indicated on your registration card, please send us
a note with your change of address so that we can
keep you informed of future upgrades and releases.
!USB Interfaces Manual Book Page 151 Tuesday, October 10, 2000 12:43 PM