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APPENDIX
149
C
Troubleshooting and Customer
Support
COMMON PROBLEMS AND SOLUTIONS
My MOTU USB interface ports don’t show up in my
Windows MIDI software, no matter what I do.
Have you unplugged the USB cable and then
plugged it back in lately? Under certain circum-
stances, doing so will cause the interface’s drivers to
lose communication with the hardware. If this is
happening to you, make sure the USB cable is
plugged in (both to the computer and the interface,
of course). Then, quit all MIDI applications. When
you relaunch them, the interface should now be
available to them again. If this is still not the case,
shut down the computer, make sure the interface is
powered on, and power up the computer again.
The Console software keeps displaying a message
saying that communication with my MOTU
interface has been disrupted, even though the
interface is connected.
If the problem is not simply that your MOTU
interface is switched off or has a loose cable, it may
be that communication between the console
software and your MOTU interface has been
disrupted somehow. If you have a drum machine
or sequencer connected to it, be sure that it is not
sending MIDI sync to the MOTU interface. If so,
turn off the drum machine while launching the
MOTU interface and then mute real time data on
its input cable. To reestablish the connection
between the console software and the interface,
switch off all interfaces connected to the computer,
quit the console, let the boxes sit for a moment, and
then turn them back on again. You may want to try
turning them back on again just one at a time.
Always return to the simplest possible scenario if
you just can’t seem to get to the bottom of the
problem. Starting from the ground up usually
either corrects the problem or gives you valuable
insight into how to solve it.
My MOTU interface will not sync to SMPTE.
Make sure that the SMPTE IN cable is firmly seated
and connected to the appropriate output on the
tape deck. Observe the LTC LOCK light. Is it
flickering quickly and steadily? If so, the MOTU
interface is locked to tape and the syncing problem
is probably related to MIDI. If not, check the level
of the SMPTE: it should be approximately –3 VU;
then, try boosting or attenuating the SMPTE signal
from the tape. You may even want to try recording
some fresh SMPTE and locking to it.
The SMPTE Reader window just sits there when
my MOTU interface is syncing to SMPTE, even
when its LTC LOCK LED shows that it seems to be
locked up just fine.
This most likely means that MTC (MIDI Time
Code) is not being routed to the computer. Check
sync routing in the console software. Also note that
the SMPTE display will only display incommoding
SMPTE when the console is the active application.
To make the console the active application, click on
of its windows (such as the SMPTE Reader
window). Also make sure that your MIDI
application is set to receive sync from the interface’s
“Sync” port. (See “Slaving a Sequencer to SMPTE”
on page 22.)
My MIDI software won’t sync to tape via my
MOTU interface.
Make sure that the interface is slaved to SMPTE
first by opening the console to see if you get a
running update of time code from its SMPTE
counter while tape is running. As long as the
SMPTE display shows that the interface is
successfully locking to the SMPTE and generating
MIDI Time Code, MIDI software should also be
able to lock to the MIDI Time Code. Then make
!USB Interfaces Manual Book Page 149 Tuesday, October 10, 2000 12:43 PM
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