Meggitt vibro-meter SpeedSys300 ODS301, Руководство пользователя

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Document reference MAODS301/E USER MANUAL
Edition 4 - May 2022 SpeedSys300 ODS301 overspeed detection system
10 - 3
Customer feedback
SERVICE AND SUPPORT
REPAIRS AND RETURNS
Energy product return procedure
If a Meggitt vibro - meter
®
Energy product needs to be returned to Meggitt Switzerland, please
use the online product return procedure on the Meggitt vibro - meter
®
Energy website at
www.meggittsensing.com/energy/service-and-support/repair
As described on the website, the product return procedure is as follows:
1- Complete and submit online the Energy product return form that is available on the
website (note: * indicates a required field).
For each Energy product to be returned, a separate Energy product return form must be
completed and submitted online. It is possible to return multiple items of the same
product type with the same form (same part number (PNR), multiple serial numbers
(SNRs) – separated with a coma “,”).
When an Energy product return form is submitted online, the website displays a message
confirming that the form has been successfully sent.
2- When the Energy product return form has been processed by Meggitt Switzerland, a
return merchandise authorisation (RMA) document with a unique RMA # reference
number and containing a pre-filled end-user certificate (EUC) will be emailed by return.
Received forms are typically processed and the RMA document sent within 2 working
days.
NOTE: Please do not return any products to Meggitt Switzerland without a supporting
return merchandise authorisation (RMA) document.
Please use the RMA # reference number in all future communications
regarding a product return.
3- Review, complete and sign the RMA document and also review, complete and sign the
EUC that the RMA contains (separate signatures are required for each).
For each Energy product to be returned, an associated single-use end-user certificate
(EUC) is required, unless your company has an annual end-user certificate (EUC) in
place. Either end-user certificate can be used to cover multiple products.
Multiple items of the same product type (same part number (PNR), multiple serial
numbers (SNRs)) are allowed for a single RMA and EUC.
4- Optionally, to support your internal processes, you may want to issue one purchase order
(PO) per product (may include multiple items / serial numbers) and send it to Meggitt
Switzerland.
5- Send the Energy product(s) together with printed and signed copies of the return
merchandise authorisation (RMA) document (or documents) and the end-user certificate
(or certificates) to Meggitt Switzerland at:
Meggitt SA, Energy repairs department, Route de Moncor 4, Case postale,
1701 Fribourg, Switzerland
.
NOTE: The Energy product return form reproduced below is included to support the
gathering of information required for completion and submission online.