Page 310
CAT: 8612 November 2019
LUBRICATION SCHEDULE
WARRANTY QUESTIONS
This section will assist you to understand the terms of the warranty provided
with your new vehicle. The following are some of the more frequently
asked questions:
1. Q. Where are authorised Kenworth Trucks dealers located?
A. Authorised Kenworth Trucks/PACCAR Parts dealers are located
throughout Australia, New Zealand and Papua New Guinea. Visit
www.kenworth.com.au for your nearest location.
2. Q. What parts are covered under Kenworth Trucks warranty?
A. Any part, other than engines manufactured by, and for PACCAR
fitted to your vehicle at the Kenworth factory is covered by
warranty. This includes all original equipment supplied by
manufacturers including Eaton, Meritor, Dana.
3. Q. How do I go about obtaining warranty service?
A. It is the responsibility of the selling Kenworth dealer to provide
warranty service. You can therefore take your vehicle to that
Dealer whenever service is required. However, if it is not possible
for you to take your vehicle to the selling dealer you may take your
vehicle to any other authorised Kenworth dealer. The owner and
vehicle identification details recorded on the inside front cover of
this handbook are required by the authorised Kenworth servicing
dealer in connection with the provision of warranty service.
Therefore, you should present this handbook to the authorised
Kenworth service dealer whenever you request warranty service.
Labour for the 10,000 kilometre/First Service is a free service (see Question
10, page 312 & Service Inspection Records page 345) and should be
carried out by an authorised Kenworth service dealer.
4. Q. What should I do if emergency warranty service is required,
and an authorised Kenworth service dealer is not available?
A. If, in an emergency, a repair, replacement or adjustment covered
by the New Vehicle Warranty is required to enable your vehicle to
be operated safely, and it is not practicable for you to have that
service performed by an authorised Kenworth service dealer, the
service, but only to the extent that it is necessary to enable your
vehicle to be operated safely, may be performed by any other
qualified service technician or repairer.
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