CHAPTER 13
Returning the Appliance or Appliance
Components
•
Returning an NSM4000 Appliance or Component for Repair or Replacement on page 127
•
Locating the Serial Number on an NSM4000 Appliance or Component on page 128
•
•
Packing an NSM4000 Appliance or Component for Shipping on page 130
Returning an NSM4000 Appliance or Component for Repair or Replacement
If you need to return an NSM4000 appliance or hardware component (field-replaceable
unit [FRU]) to Juniper Networks for repair or replacement:
1.
Determine the serial number of the appliance or component. For instructions, see
“Locating the Serial Number on an NSM4000 Appliance or Component” on page 128
2.
Obtain a Return Materials Authorization (RMA) number from JTAC as described in
.
NOTE:
Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA number. Refused shipments
are returned to the customer through collect freight.
3.
Pack the appliance or component for shipping as described in
Appliance or Component for Shipping” on page 130
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html
.
Related
Documentation
Field-Replaceable Units on the NSM4000 Appliance on page 13
•
•
Unpacking the NSM4000 Appliance on page 29
127
Copyright © 2016, Juniper Networks, Inc.
Содержание NSM4000
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Страница 185: ...PART 8 Compliance Information Compliance Information on page 173 171 Copyright 2016 Juniper Networks Inc ...
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Страница 191: ...PART 9 Index Index on page 179 177 Copyright 2016 Juniper Networks Inc ...
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